This is a remote position.
Sr. Production Support Engineer
We are seeking a
Senior Production Support Engineer
to support and maintain AI-driven applications, data platforms, and client-facing solutions in a production environment. This role is responsible for ensuring
system stability, performance, and reliability
across
AWS, Azure, Tableau, Power BI, and DealCloud CRM integrations
.
The ideal candidate brings strong troubleshooting skills, experience with cloud and data ecosystems, and the ability to support complex, integrated systems in a fast-paced, AI-focused environment.
Key Responsibilities
Provide
L2/L3 production support
for applications, data pipelines, and AI-driven solutions
Monitor system performance and respond to
incidents, alerts, and service disruptions
Perform
root cause analysis (RCA)
and implement fixes or coordinate with engineering teams
Support
data pipelines (ETL/ELT)
and ensure accuracy of data feeding into reporting tools (Tableau, Power BI)
Troubleshoot and resolve issues related to
API integrations and microservices
Support
CRM integrations (DealCloud)
and related data workflows
Maintain and improve
monitoring, logging, and alerting systems
Execute
runbooks and standard operating procedures (SOPs)
for issue resolution
Collaborate with development, QA, and data teams to ensure
smooth deployment and production readiness
Participate in
on-call rotations
and provide after-hours support as needed
Identify opportunities for
automation and process improvement
within support operations
