Job Description

Inspired by Hard Work

At Carhartt, the values of hard work—dependability, honesty, and trust—are rooted in the legacy of our founder, Hamilton Carhartt. His commitment to serving hardworking people continues to inspire everything we do. Guided by his legacy and our mission—We serve and protect all hardworking people by building durable products—we remain dedicated to upholding these principles in every decision we make and every product we create.

Position Details

Title: Sr. Product Systems Administrator

Department: Business Planning

Reports to: Product Systems & Governance, Manager

Location: Dearborn, MI

Job Classification: Remote

Job Summary

The Sr. Product Systems Administrator serves as a key business partner supporting Product Development, Design, Merchandising, Color, Raw Materials, GTM, Product Operations, and related teams. This role is responsible for the administration, maintenance, data governance, and continuous improvement of product systems, with a primary focus on PLM and its integration with connected systems and processes.

The Sr. Product Systems Administrator ensures product, material, supplier, and related data is accurate, complete, and available when needed throughout the product lifecycle. The role supports seasonal execution by managing system processes, coordinating cross-functional system activities, monitoring data quality, managing vendor-related processes, developing reports and alerts, troubleshooting issues, and providing training and guidance to end users. This position also serves as a key resource for identifying system and process gaps and partnering with business and technology teams to implement practical improvements.

Associate Responsibilities

• Administer and maintain PLM and connected product systems, including system configuration, views, attributes, supplier information, user access, and other business-specific setup required to support Product Development, Merchandising, Design, Raw Materials, GTM, and Product Operations.
• Manage product data and data governance processes by maintaining product, material, supplier, color, UPC, and related attributes; performing audits and validations; identifying data discrepancies; and coordinating corrections with appropriate business partners.
• Support seasonal product lifecycle activities by sharing line list views and supporting the product information, reporting, and system activities needed by cross-functional teams throughout the season, including GTM deliverables in support of Sales Operations and Enablement teams.
• Administer and improve integrations and data flows between PLM and related systems, including SAP, PIM, Centric Planning, GTM tools, vendor portals, and other connected platforms. Identify missing or inconsistent data and coordinate resolution with business and IT partners.
• Manage vendor portal processes and documentation, including vendor onboarding support, supplier communications, SOPs, portal requirements, and recurring cross-functional meetings to identify issues, communicate changes, and improve vendor adoption and data quality.
• Develop and maintain operational reports, alerts, data extracts, and audits that help teams monitor PLM-to-SAP data, UPCs, product attributes, materials, seasonal activity, and other critical product information. Investigate exceptions and escalate issues requiring resolution.
• Provide ongoing troubleshooting and systems support for PLM, SAP, PIM, Centric Planning, and related product processes, partnering with business users and technology teams to understand root causes, resolve issues, and minimize manual workarounds.
• Identify and implement process and system improvements by documenting business needs, evaluating opportunities for automation or enhanced functionality, supporting requirements gathering, and coordinating system changes with appropriate technology and business teams.
• Support system testing and validation, including reviewing enhancements, validating data and functionality, identifying defects or process impacts, and coordinating user acceptance testing with impacted business teams.
• Create and maintain process documentation, SOPs, training materials, and reference resources to support consistent use of product systems and enable teams to perform appropriate self-service activities.
• Train and educate new and existing users on PLM processes, system navigation, reporting, data requirements, and related workflows. Provide guidance while reinforcing ownership of respective processes and data.
• Partner cross-functionally to improve product systems and data processes, proactively identifying gaps, communicating impacts and requirements, coordinating priorities, and serving as a subject-matter resource for product data and systems across the organization.
• Support continuous improvement of product data accuracy and completeness, timely reporting and audits, successful system enhancements, reduction of data quality issues, and stakeholder satisfaction and user adoption.

Required Education

• Bachelor's degree in textiles, apparel, or a related field, or equivalent years of experience in the apparel industry.

Required Skills & Experience

• Minimum of 6 years of experience supporting PLM, Product Operations, Product Development, Merchandising, Supply Chain, or related business functions.
• 3 or more years of successful experience leading and managing multiple projects.
• Experience working with integrated business systems, such as SAP/ERP, PIM, GTM, planning systems, vendor portals, or similar product lifecycle technologies.
• Advanced proficiency with Microsoft Excel, including data analysis, comparison, validation, manipulation, and reporting.
• Hands-on experience administering or supporting a PLM system, including product, material, supplier, attribute, workflow, and/or reporting functionality.
• Strong problem-solving skills with the ability to investigate data and system issues, identify root causes, and coordinate appropriate solutions.
• Strong organizational and project management skills, with the ability to manage multiple seasonal priorities, recurring activities, system issues, and improvement initiatives simultaneously.
• Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders at all levels of the organization.
• Ability to explain complex system and data requirements clearly, influence adherence to data standards, and facilitate resolution of cross-functional issues.
• Self-directed and proactive, with the ability to identify opportunities for process improvement and work independently while maintaining strong cross-functional partnerships.
• Self-starter with the ability to work with minimal supervision.

Physical Requirements and Working Conditions

• Typical office environment, including cubicle or office settings.
• Occasional work outside of regular business hours may be required.
• Extended periods of sitting, standing, and typing on a computer are required.
• Travel may be required up to 10% of the time.
• This position has a Remote location: Associate will have no regular requirement to be on-site. Travel on-site is limited to special events.
• Carhartt is a tobacco-free workplace.

#LI-REMOTE

This position offers a comprehensive suite of medical, dental, and vision insurance for associates and their dependents. In addition to healthcare coverage, Carhartt provides short-term and long-term disability insurance, life insurance, an employee assistance program, and a 401(k) plan with employer matching contributions. Employees can also benefit from paid time off and designated paid holidays.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

All associates are required to understand and act in accordance with the Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret or cancel in whole or in any part, the job duties outlined above at any time and without advance notice to the employee.