Every Amazon package that ships, every grocery order that is fulfilled, and every locker that opens depends on technology our teams keep running. Amazon’s OpsTech Solutions (OTS) is the IT operations and infrastructure organization for all of Amazon Worldwide Operations including Worldwide Grocery Stores (WWGS), delivering reliable technology to more than one million associates and operators across every geography and all business miles. OTS is transforming from reactive support to proactive, AI-powered service delivery. The data products powering that transformation are at the center of how the organization plans, decides, and operates.
What this role is: You will own the product strategy for the OTS Data Products portfolio, spanning four data products (Nodal Efficiency, Timesheet Adherence, Scenario Planner, and Short Term Planning) and five agentic workflow products (Printer Agent, MCM Agent, CSDA, OTS MCP, and OneVoice). You decide what gets built, what gets deprecated, and how these products become one coherent, reusable portfolio. This is the role that determines whether OTS’s data investments compound or stay siloed.
This is a platform and portfolio role. You will work across two engineering organizations, ANCHOR and Delivery Software Engineering (DSE), as well as partner analytics and program teams. An emerging ecosystem of AI agents and Model Context Protocol (MCP) services is an important part of the landscape, but your scope is the wider OTS data products estate, not any single team or service. You will define and drive the shared product strategy, standards, and access layer that these teams build on and that OTS customers consume.
Across OTS, teams have built valuable data products (forecasting services, operational metrics grounded in validated data), each proven in its own domain. The opportunity is to connect these strong point solutions across third-party platforms (ServiceNow) and in-house 1P services into one coherent portfolio, so that every new data-driven solution becomes a matter of configuration and connection rather than a net-new build. Your customers span field technicians who consume operational intelligence, program managers who configure forecasts and derive AI-driven insights, leaders who query validated metrics in natural language, and engineers who integrate with data products programmatically.
Key Highlights
Key job responsibilities
A day in the life
Your day moves between strategy and execution. You review portfolio metrics and update roadmaps with the contributing teams, then run voice-of-the-customer sessions to make sure priorities reflect real operational pain points across personas, from a field technician relying on operational intelligence to a leader asking a natural-language question of validated metrics. You join architecture discussions to resolve how forecasting, the MCP and agent layer, and supporting data services fit together, and where boundaries between overlapping services should sit. In the afternoon, you make prioritization trade-offs with engineering leaders across teams whose roadmaps you influence but do not control, then shift to drafting strategy narratives and investment proposals for senior review.
About the team
OTS sits within Amazon’s largest support organization for Worldwide Operations, building a broader strategy to enhance support operations through technology and AI. OTS data products are how that strategy becomes actionable: forecasting and science services that help program teams plan, operational metrics grounded in validated data, and an emerging AI agent and MCP ecosystem that meets users at the point of need. The ANCHOR team is a key contributor to this landscape, delivering products such as OPAL and agentic tooling, and it partners with Delivery Software Engineering (DSE), Global Workforce Management (GWM), and the OTS and RME program teams. This role defines what the OTS data products portfolio should be across those teams; the engineering organizations deliver the how.
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The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, Austin - 151,200.00 - 204,600.00 USD annually
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