Job Description

About the Role

Product at Uber means making big decisions without perfect information — and owning the outcomes. You’ll turn complexity into clarity at speed, navigate competing priorities, and lead through influence, not control.

Uber’s global Actioning team owns the core surfaces and systems that manage a user’s account lifecycle — from their "first trip" to critical account restrictions and potential reactivation. As Senior Product Manager for the Actioning Experience & Platform team, you will lead a portfolio of products spanning Rider, Eater, Driver, and Courier experiences. This is a high-visibility, high-stakes role where you will balance marketplace safety and operational health with world-class standards of fairness, empathy, and transparency.

You’ll navigate the messy reality of user anxiety during friction-heavy moments, making complex trade-offs between automated risk controls, policy enforcement, and user advocacy. If you are a principled, owner-minded product leader who stays steady under pressure and is energized by turning ambiguous, high-stakes challenges into seamless global products — this is where you’ll grow.

What You’ll Do

• Drive product vision and strategy for the global account lifecycle, shifting platform mechanisms from reactive enforcement to fair, proactive user guidance.

• Build and scale user-facing in-app hubs and complex backend architectures that power access management for millions of users worldwide.

• Navigate ambiguous, high-stakes trade-offs across a multi-sided marketplace (Eaters, Riders, Drivers, Couriers) while balancing platform integrity, safety, and regulatory requirements.

• Integrate AI-powered capabilities into user-facing interventions and internal workflows to improve resolution speed, decision accuracy, and operational fairness.

• Lead cross-functional teams across Engineering, Design, Data Science, Operations, and Legal through influence, clarity, and shared conviction.

• Analyze complex marketplace signals and self-serve data metrics to inform product decisions, iterate relentlessly through experimentation, and measure real-world impact.

• Prioritize ruthlessly in a fast-paced environment, converting unstructured user pain points and matrixed stakeholder needs into a focused, actionable roadmap.

Basic Qualifications

• 7+ years of product management experience delivering high-impact user-facing or platform products in a fast-paced technology environment.

• Proven ability to convert unstructured problems with significant ambiguity into clear execution plans across multi-disciplinary teams.

• Strong data fluency with experience conducting self-serve analytics to evaluate hypotheses and drive complex product decisions.

• Demonstrated user empathy with a track record of designing solutions that mitigate friction during critical moments of the user journey.

• A hands-on bias for action, comfortable moving between high-level strategy and tactical execution (such as testing prototypes or auditing model inputs).

Preferred Qualifications

• Experience navigating complex, matrixed organizations involving Product, Engineering, Legal, Public Policy, and Operations.

• Strong UX/UI design sensibilities and experience collaborating with User Research to build customer-obsessed features.

• Domain knowledge of gig economy marketplace dynamics, risk systems, or fast-changing regulatory frameworks.

• Experience building or deploying AI-enabled tooling or workflows to enhance user experience and operational scale.

Ready to ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form

Ready to Ride?