Job Description

Sr Product Manager - Fraud

Join Zepz: Breaking Down Borders, Together

Our Meaningful Mission

At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech.Zepz is the power behind WorldRemit and Sendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. We're not just moving money: we're building a world that truly recognizes and supports global connections.

Who You'll Be Joining

We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk.

Our Core Commitments — What We Live By

Our vibrant and truly diverse culture is built on three core commitments, that guide how we work and interact:

• Integrity: We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other.
• Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering.
• Velocity: We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.

Perks of Joining Our Team

We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performanceOur remote-first culture means you have the flexibility to work in your employing country wherever you feel the most focused and productive. This freedom comes with wonderful tailored, location-specific perks designed to support your whole life, not just your work. Think flexible annual leave, great healthcare benefits, and employee discounts. We want you to thrive and focus entirely on making your biggest impact! In turn, we expect you to bring high ownership and commitment to your work. This is a place where we value trust and high performance, and we'll provide the environment and support needed for you to excel

About the role

We are changing the way people send money. We’re building digital services that allow people to send and receive money easily. Most of our customers are hard-working migrants from Africa, Asia and Latin America. We’re always seeking to better serve our customers and find ways to improve our product — this role is to help us deliver important new features and innovation in a highly efficient and fast-paced way.

We hire bright people who can work autonomously and make the right decisions. We are looking for an ambitious, results-driven and industry-experienced Senior Product Manager to help drive the business forward. If you are a perceptive leader, enthusiastic problem-solver and strong communicator we look forward to meeting you!

To support Zepz growth strategy and drive maximum impact we are looking for support to drive forward key FinCrime product management strategy and deliveries in the fraud prevention, scams, and payment risk. This will involve applying a cohesive approach to solve different groups of customer needs and ensure a compliant, effective, and efficient set-up and best-in-class customer experience across the platform in a scalable and streamlined manner.

We are looking for a professional that’s comfortable driving change in a dynamic environment across various levels of senior stakeholders. The ideal candidate is an individual with previous experience in delivering complex digital initiatives that span multiple departments. You will be comfortable owning the full digital product life cycle and have a natural drive to deliver exceptional end-to-end experiences. The successful applicant will likely also have previous experience in core fraud-prevention functions, including advanced analytics, reporting, and financial modelling; machine learning and AI; and vendor management. The role is heavily data driven and hands on; and requires someone analytical and hands-on to drive the strategy. Experience implementing stablecoin, working with on-chain analysis vendors, and experience working with AI vendors to optimise processes is also hugely desirable.

What you will own:

As a member of our team reporting to the Product Director - FinCrime, you will:

• Build and manage stakeholder relationships to gather needs across multiple countries.
• Help shape the strategy across the FinCrime (Financial-Crime Prevention) domain across both ZEPZ remittance brands supporting fraud prevention, payments risk, vendor roadmap, cryptocurrency-product roadmap (specifically the FinCrime elements).
• Manage vendor relationships and integrations for telemetric and consortium data, workflow management, and more.
• Scope, plan, and deliver global feature rollouts in the domain.
• Develop a clear and coherent product strategy within your area that aligns with the company's vision.
• Maintain a strong focus on delivering business and user value.
• Play a crucial role in supporting the growth and scalability of the business.
• Take ownership and drive the metrics within your area, helping define success and the path to achieve it.
• Collaborate closely with stakeholders (and in particular Compliance, Finance, and other Product teams) throughout the organization to deeply understand problems, identify opportunities, and explore potential solutions.
• Effectively manage stakeholders, knowing when to listen and when to deliver challenging messages.
• Monitor market trends, regulations, card-network rules, competitor activities, and emerging technologies to drive product decisions and features.

What you bring to the table

You’ll be an experienced Product Manager in the digital Financial-Crime Prevention space

• Have strong knowledge in the Finance/FinTech and FinCrime space - experience in stablecoin and AI is desirable
• You are a creative thinker, problem-solver, strong communicator across various levels of stakeholders, you are driven and are thriving when taking full ownership for your product area
• You are data driven and comfortable working with models, ideally with experience in prediction of fraud, risk modelling, and financial modelling
• You are hands-on, enjoy working in a dynamic environment and are a natural self-starter
• You can demonstrate ownership of the product,own the end-to-end process including communication, training, release plan, and continuously improve the product
• You build strong relationships with your development team, work according to good Agile practices and collaborate effectively with product design.
• You’re a natural leader. You lead initiatives from ideas to delivery. You help the team deliver with an MVP mindset, but still build towards and share longer term visions.
• You have a good understanding of relevant technology, how it applies to our business. You use this information when making trade-off and priority decisions.
• You have strong experience managing multiple priorities in a fast-moving environment.
• You have a proven track record of being a great communicator, working with different stakeholders from across the business.
• You are not afraid of taking on ambiguous initiatives and turning them into a set of clear goals and tangible outcomes
• You are knowledgeable about Agile / Lean software delivery methodologies and deliverables throughout the product life cycle
• You have experience in gathering functional and nonfunctional requirements, writing user stories and mapping out processes
• You are a team player with the commercial mindset to drive tech work for highest business impact
• Good technical and business understanding based on previous experience in financial services/compliance
• A strong understanding of current regulations and best practices in fraud prevention and card-payment and bank-transfer arrangements, including ACH
• Manage the integration work with technology partners (workflows, APIs, error scenarios and management) from ideation to delivery on production and beyond
• Work against tight regulatory and company deadlines

AI Literacy & Tools

As Zepz continues to build AI into how we work, we expect everyone to engage with it as a core part of their role. For this position we are looking for:

• A genuine curiosity about AI and how it can be applied in your area of work, from accelerating analysis and insight generation, to improving how we design and deliver processes and communications.
• Practical experience using AI tools in a professional context, whether to connect information, draft content, build frameworks, or create insights from data. We want people who actively use AI to increase productivity, not those who are waiting to be told to.
• Strong AI literacy. An understanding of what AI assistants can and cannot do, how to prompt effectively, and how to critically evaluate AI-generated output before using it.
• Awareness of the ethical considerations and responsible use of AI in the workplace, particularly in the context of sensitive data, customer experience, and compliance.
• Prior experience using Claude (Anthropic) is a nice-to-have but not essential — what matters most is that you are genuinely engaged with AI as a tool, comfortable experimenting, and eager to share what works with your wider team

If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join.

Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world.

Ready to Apply? Let’s Go.