Job Description

A little bit about talabat

talabat is the leading online food and groceries ordering platform in MENA, operating in 9 countries across the region. Founded in 2004 by a small group of entrepreneurs in Kuwait, talabat’s success expanded to the rest of the GCC region, Egypt & Jordan, making it the largest and most popular food ordering app. With over 2,000+ employees and millions of users, we deliver hundreds of thousands of orders every day. We are part of the Delivery Hero network building the next generation of online delivery platforms across the globe. Our network is truly international with engineering teams in 13 countries and operations in 40+ countries.

WHAT’S ON YOUR PLATE?

• Be part of a crucial team, working to improve a high-impact product within our consumer experience:

• Work within a cross-functional team of Product, Engineering, Data Science and Product Analytics.

• Build strong relationships with your team to supercharge your impact.

• Be driven to understand this product in great detail - who the target customers are (user and vendor), differing local contexts, business value, risks, opportunities, technical challenges, and more.

• Champion customer-development and data analysis to find new opportunities and de-risk

• Work closely with the design and research teams to uncover the opportunities and unmet user needs.

• Rapidly ideate, prototype and iterate on the solutions with your team.|Build and roll-out new products to our customers.

• Lead the prioritization of opportunities and solutions based on company KPIs

• Be a problem-solver, who does not hesitate to get hands-on to unblock your team and deliver quality solutions quickly.

• Measure the success of your launched products and invest in the continuous
  
  improvement of these products. Use your strong experience with experimentation setup and analysis to do this.

• Work with stakeholders to grow your knowledge and supercharge your product efforts

• Work closely with other Consumer teams to ensure your team’s work is aligned with our end-to-end Consumer experience and lifecycle.

• Own stakeholder communication, including working with teams across the globe

• Work with our internal stakeholders, commercial and strategy teams to design and launch the go-to-market. strategies.

• Be a self-starter and good collaborator

• Be able to independently prioritise your time, starting with highest impact efforts first

• Payment Infrastructure: Drive the roadmap for payment processing, intelligent routing, and integrations with major networks, gateways, and Alternative Payment Methods.
  
• Risk and Compliance: Collaborate with legal and compliance teams to optimize transaction authorization rates while maintaining robust fraud prevention, KYC/KYB, and AML controls
  
• Payments Experience: design and optimize seamless and trustworthy checkout experiences, while maintaining PCI-DSS compliance
  
• Product Strategy: Drive the future vision of payments as a scalable engine, developing comprehensive collection strategies that support and integrate with all product lines.

Qualifications

WHAT DID WE ORDER?

• Pace-setter: you make it happen, by setting the pace for others and unblocking them when required.
• Experience first: you prioritise customer and colleague experience. You use expert slicing of your features to move quickly without degrading our experience.
• Strong collaborator: you are a strong collaborator with colleagues from various functions, and you use this to find new growth opportunities for talabat and unblock your team.
• Adaptability and resilience: You thrive in change and bounce back quickly from setbacks with new learnings.
• Accountability & drive: you take ownership and follow through. You consistently push for results.
• Growth mindset: you seek feedback and embrace challenges.
• Strategic thinker: you see beyond your role and understand the bigger picture.
• Quick learner: you pick-up new skills and knowledge quickly, and you learn from experience.
• Good communicator: you can communicate with a wide range of colleagues from senior leaders, to juniors members of our team.
• Self-organiser: you prioritise frequently and you manage yours and your teams time to ensure our most important priorities get done first.