· Lead the development of product vision and strategic priorities for customer delivery platforms, informed by stakeholder insight, customer behavior, and industry direction.
· Steward the multi-quarter roadmap, translating strategy into sequenced, measurable initiatives that advance both near-term platform improvements and long-term delivery platform strategy.
· Translate emerging customer needs, usage patterns, and market opportunities into new delivery models, content packaging approaches, and platform capabilities.
· Improve customer‑facing platform experiences by identifying friction points and opportunities through analytics, feedback, and support trends.
· Partner with UX, design, and technology teams to deliver intuitive, accessible, and reliable platform experiences.
· Partner with engineering and architecture teams on platform capabilities, integrations, and technical enablers needed to support customer experience and business goals.
· Act as a technically fluent product leader, able to discuss APIs, authentication, analytics instrumentation, and performance without serving as the technical owner.
· Build alignment across sales, marketing, operations, editorial strategy, customer support, and technology teams.
· Work with vendors and external partners to evaluate capabilities, manage priorities, and support effective delivery.
· Communicate roadmap progress, decisions, tradeoffs, and risks clearly to stakeholders and leadership.
· Define and monitor KPIs such as discoverability, access success, engagement, platform performance, support trends, and adoption of new capabilities.
· Use evidence from launches, pilots, and operational results to refine priorities and improve outcomes over time.
This role can be based in our Washington, D.C. office or Columbus, OH offices. A reasonable rate of compensation for this position is between $150,000-$175,000 per year. ACS employees work a hybrid schedule, consisting of working onsite two days per work week, as decided by functional area. The balance of the week is open to working remotely, though employees are always welcome onsite each day if they choose.
ACS currently provides the following benefits for this position: paid vacation leave, paid sick leave, paid holidays, health insurance, flexible spending account or health care savings account, dental insurance, life insurance, vision insurance, retirement benefits, short- and long-term disability, and 4-week work from anywhere; each benefit is subject to the terms of the applicable program. Additional benefits may apply based on skills, experience, and location.
Any actual offer of employment, reflecting the total compensation package and benefits, will be made in the sole discretion of ACS. ACS reserves the right to amend or modify its employment benefits and compensation structure at any time.
At CAS, our passion is advancing scientific progress. As a leader in scientific information solutions, we curate, connect, and analyze the world’s published science to accelerate breakthroughs.
CAS Solutions: Connecting research, patent, regulatory, and business professionals to the data and insights they need, our solutions speed progress through each phase of your pipeline.
CAS Expertise: Our team of scientists and technologists embody a wealth of experience across disciplines and collectively speak more than 50 languages fueling our unique capabilities and insights.
CAS Data: Our scientists curate, connect, and analyze the valuable data disclosed in scientific publications from around the world to build the CAS Content Collection™, covering over 150 years of discoveries.
Our Team: Our team of over 1,000 scientists, technologists, and business professionals are passionate about advancing science and collectively speak more than 80 languages. We are proudly headquartered in Columbus, Ohio, with global offices in 45+ countries.
Our History: Founded in 1907 as a volunteer effort to organize published chemistry research, CAS officially became a self-supporting division of the American Chemical Society in 1956.
