Product Managers are the builders in Amazon. They own building new features, tools, processes and businesses for amazon, and scaling them to serve hundreds of millions of customers.
Amazon’s vision is to be ‘earth’s most customer centric company’ and our offering to enable customers to return products is one of the key enablers. However, it is also a costly process to execute, and with the added challenge of bad actors abusing the policies, it becomes an area of high judgment decisions and careful experimentations.
Sr. Product Manager - Cost of Returns will have end to end ownership of driving down the costs associated with returns and rejects by reducing cost of good returns as well as preventing abuse and misuse of return and rejects policies; the scope will encompass multiple countries. The work will include identifying such opportunities, defining and designing solutions, getting leadership buy-in, prioritization of resources, delivering the project in partnership with tech teams and measuring impact. This role requires working closely with stakeholders from global teams such as Operations, Machine Learning, Last Mile, etc. to innovate and deliver forward looking initiatives which makes returns increasingly cost-effective.
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Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.
You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
