Job Description

At Auction.com, we’re transforming real estate. As the nation’s leading online platform for buying and selling residential bank-owned and foreclosure properties, we connect buyers, sellers, and investors with innovative technology. With over $70 billion in assets, our success is driven by a culture of innovation, collaboration, and impact. We go beyond the bid—empowering our people to thrive and shape the future of the industry

Position Overview

We are seeking an experienced and driven Product Manager, Business Process Modernization & Intelligent Automation to lead the strategy, design, and execution of next-generation business process and workflow systems. This role is central to modernizing how our organization operates internally — replacing manual, rules-static processes with intelligent, adaptive systems that scale with the business.

You'll own the roadmap for transforming core operational workflows, with two flagship initiatives: (1) embedding AI-driven, human-in-the-loop validation for exception handling on cases the system can't yet resolve on its own, and (2) building a real-time, self-learning rules engine that governs data ingestion and streaming as it happens — not after the fact.

This role reports directly to SVP Shared Services and will work cross-functionally with engineering, data science, operations, and staff who run these processes daily. The ideal candidate has a strong background in enterprise/internal-tools product management, process automation, and applied AI/ML products, and is comfortable operating at the intersection of business process design and real-time data systems.

Key Responsibilities

Product Strategy & Execution

• Own and evolve the roadmap for business process modernization, workflow automation, and system optimization initiatives.
• Identify and prioritize opportunities to eliminate manual bottlenecks and increase staff and system capacity/throughput.
• Lead end-to-end product lifecycle — from process discovery and current-state mapping through delivery and iteration.
• Lead AI-driven initiatives that introduce human-in-the-loop validation for unknown or unresolved exceptions, ensuring the system escalates appropriately while continuously learning from resolved cases.

Intelligent Data Ingestion & Streaming

• Define and drive the product vision for a rules-based engine that governs data ingestion and streaming in-flight — capable of learning and adapting in real time as new patterns and exceptions emerge.
• Partner with engineering and data teams to design decisioning logic that balances automation with configurable business rules and guardrails.
• Establish feedback loops so the engine's rules evolve based on outcomes, staff overrides, and changing business conditions.

Cross-functional Collaboration

• Partner closely with engineers, data scientists, and business operations leads to design and launch process and system improvements.
• Translate operational pain points and staff feedback into clear product and technical requirements.
• Align stakeholders across business operations, data, and engineering to drive unified delivery.

Process & Workflow Optimization

• Use quantitative and qualitative data to understand where current workflows break down and where automation/AI can create the most leverage.
• Define and track KPIs around exception rates, resolution time, automation coverage, and staff productivity.
• Champion structured experimentation to validate process changes before full rollout.

Human-in-the-Loop & Change Management

• Design workflows that keep staff appropriately "in the loop" — reviewing, validating, and correcting AI decisions on ambiguous or unknown cases.
• Work with operations teams to ensure new tools enhance staff capability rather than create friction or distrust in automated systems.

Qualifications

• 5+ years of experience in product management, ideally with a focus on internal/enterprise tools, business process automation, or workflow systems.
• Proven experience leading initiatives involving AI/ML products, particularly those with human-in-the-loop or exception-handling components.
• Strong analytical mindset with experience using data to evaluate process performance (SQL or similar required).
• Familiarity with real-time dastemta sys, streaming architectures, or rules engines (e.g., Kafka, Flink, or comparable) — hands-on engineering experience not required, but fluency in the concepts is.

The good faith base salary [or wage] range for this role at the time of posting and hire is $170,000– $200,000 per year. Actual compensation offered will be determined based on a number of factors, including but not limited to a candidate’s qualifications, skills, competencies, experience, and geographic location.

In addition to base salary, this position is eligible for an annual performance bonus.

Auction.com also offers a comprehensive benefits package for eligible employees, including (but not limited to):

• Medical, dental, and vision insurance.
• Auction.com contributes an amount equal to 25% of your eligible contributions in our 401k plan.
• Paid Time Off (PTO), including 12 paid holidays.

The availability and value of benefits may vary and are subject to the terms and conditions of the applicable plan documents.

The Company reserves the right to modify compensation and benefits programs at any time, consistent with applicable law.

Learn more about our benefits and culture at:

https://www.auction.com/lp/careers/

Auction.com is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected by applicable law.

To all recruitment agencies: Auction.com does not accept agency resumes unless you are part of our preferred partner network. Please do not forward resumes to our jobs alias, Auction.com employees or any other company location. Auction.com is not responsible for any fees related to unsolicited resumes.

To review our California Personnel Privacy Statement and Notice at Collection, please click here.