Job Description

About the Role

We are looking for a driven and customer-obsessed Senior Product Manager to own and evolve a portfolio of enterprise integration and automation products. In this role, you will transform complex customer challenges into zero-friction, market-leading solutions — reducing manual effort, accelerating time to value, and unlocking new revenue opportunities. You will work at the intersection of customer success, engineering, and go-to-market teams to define strategy, prioritize ruthlessly, and deliver measurable outcomes.

Key Responsibilities

Product Strategy & Vision

• Define and communicate a compelling product vision that transforms existing capabilities into best-in-class, enterprise-grade solutions.

• Build and maintain a prioritized product roadmap aligned to customer outcomes, revenue growth, and competitive positioning.

• Identify and close critical capability gaps through structured discovery, competitive analysis, and stakeholder alignment.

• Embed AI and autonomous capabilities into product solutions to push technological boundaries and address complex automation challenges.

Delivery & Execution

• Own end-to-end feature delivery — from discovery and requirements definition through release and post-launch measurement.

• Define clear, measurable success criteria for every initiative (e.g., reducing template creation time by 50%, cutting setup time for integrations to under 5 minutes).

• Partner closely with engineering to balance innovation speed with enterprise stability requirements.

• Manage competing priorities across multiple product lines without sacrificing quality or customer trust.

Customer & Market Focus

• Develop a deep understanding of customer pain points through direct engagement with clients, client-facing teams, and usage data.

• Reduce friction in key customer workflows — from onboarding and setup to day-to-day operations — to drive adoption, renewals, and expansion.

• Monitor and respond to an intensifying competitive landscape, including aggressive pricing from point-solution competitors and evolving platform capabilities from major vendors.

• Proactively manage customer expectations to prevent frustration and maintain trust during periods of rapid change.

Sales & Go-to-Market Enablement

• Equip Account Executives, Solutions Engineers, Professional Services, and Customer Success Managers with clear positioning, best practices, documentation, and enablement materials.

• Collaborate with sales leadership to identify upsell and cross-sell opportunities within the existing customer base.

• Reduce deal duration and time-to-value metrics through improved product usability and streamlined onboarding.

• Address market confusion by sharpening value propositions and differentiating overlapping product capabilities.

Stakeholder & Cross-Functional Collaboration

• Serve as the connective tissue between engineering, design, sales, marketing, and customer success.

• Communicate roadmap priorities and trade-offs transparently to leadership and internal stakeholders.

• Foster a culture of accountability, continuous improvement, and data-driven decision-making across the team.

Key Metrics You Will Own

• Reduction in deal duration for enterprise sales cycles

• Reduction in average time to complete key customer workflows (setup, configuration, template creation)

• Reduction in support case volume related to product usability issues

• Increase in product-influenced sales volume and cross-sell revenue

• Customer retention and renewal rates

Qualifications

Required

• 5+ years of product management experience, with at least 2 years in enterprise SaaS or integration/automation products.

• Demonstrated ability to define and execute a product roadmap that delivers measurable business outcomes.

• Strong analytical skills with experience using data to prioritize features and validate decisions.

• Excellent communication and stakeholder management skills — able to influence without authority across engineering, sales, and executive audiences.

• Experience working in fast-paced environments with limited resources and competing priorities.

• Proven track record of collaborating with go-to-market teams on positioning, enablement, and customer adoption.

Preferred

• Experience with CI/CD, DevOps, ALM, or enterprise integration platforms (e.g., MuleSoft, Jira, ServiceNow, Azure DevOps).

• Familiarity with AI-driven automation and the challenges of driving enterprise adoption of emerging technologies.

• Experience managing products with CLI-based or developer-facing capabilities.

• Background in expectation management and customer communication during periods of significant product change.