Job Description

As the Sr. Product Designer, you will be responsible for designing intuitive, engaging, and seamless digital experiences for consumers and jewelers. This role focuses on creating and refining the user experience for a variety of consumer experiences to engage new and existing consumers and jewelers. You will collaborate closely with the product manager, engineers, and cross-functional teams to deliver a cohesive and scalable experience across all touchpoints of the consumer and jeweler journeys.

WHY Jewelers Mutual

Jewelers Mutual is the leading specialty insurance company dedicated to serving the jewelry industry. We’ve been protecting jewelry and jewelry businesses for over 100 years, and today, we’re trusted by millions of customers as well as thousands of jewelers, manufacturers, and wholesalers to protect their most valuable jewelry assets.

But we are more than an insurance company. At JM, our mission is to raise the tide of the jewelry industry, and delivering cutting-edge solutions that serve our customers and the industry. We’re looking for smart and passionate people to join us and help build the solutions that will power the $350B global jewelry industry for the next 100 years.

About the Mobile Team

The Mobile squad is building a unified, mobile-first “digital vault” experience that becomes the personalized protection hub for customers’ most valuable possessions—one app, one vault, adaptable to each person’s collection, behaviors, and life stage.⁠⁠ To get there, CXP brings together product, design, and engineering in a tight cross-functional squad model that shares ownership of outcomes and prioritizes work based on customer needs, business impact, and technical feasibility.⁠⁠ They collaborate closely with partners and enabling teams to ensure the experience is consistent, scalable, and ready for future growth.⁠

What You’ll Do

• Lead the design of user experiences within the Mobile team, ensuring a seamless, scalable, and user-centered experience for consumers.
  
  
• Collaborate with product designers, product owners, and engineers to define vision and strategy, translating business goals into intuitive design solutions.
  
  
• Work within a small, empowered team to balance business objectives with user needs, ensuring designs are implemented as intended.
  
  
• Collaborate closely with other product designers, product managers, and engineers to ensure smooth implementation of design solutions.
  
  
• Produce all design assets, including wireframes, user flows, prototypes, and visual designs to communicate concepts effectively.
  
  
• Perform usability testing, gather feedback, and iterate on designs to improve product usability and satisfaction.
  
  
• Review data and test results to understand consumer needs, pain points, and behaviors, synthesizing insights into actionable design decisions.
  
  
• Contribute to the development and maintenance of a design system, ensuring a consistent design language across all touchpoints.

What You’ll Bring

• Bachelor’s degree in User Experience Design, Human-Computer Interaction, Graphic Design, Psychology, or a related field.
  
  
• 5+ years of experience in product design, designing B2B and some B2C products.

• Experience designing mobile experiences with a strong understanding of responsive design principles.
  
  
• Proficiency in design and prototyping tools such as Figma, Sketch, or Adobe Creative Suite.
  
  
• Strong understanding of user-centered design principles and methodologies.
  
  
• Experience conducting user research, usability testing, and applying findings to improve design solutions.
  
  
• A deep empathy for users, with the ability to conduct interviews, analyze feedback, and prioritize product features.
  
  
• Excellent collaboration and communication skills, with the ability to effectively present and justify design decisions.
  
  
• Ability to work in a fast-paced, agile environment, balancing multiple projects and priorities simultaneously.

What We Offer

• Great Place to Work® Certified: Join a team recognized for an environment of innovation and growth.
  
  
• Collaborative & Inclusive Culture: Work alongside smart, passionate peers who value ownership and continuous learning.
  
  
• Modern Work Environment: Enjoy a state-of-the-art office in Raleigh’s North Hills, combined with a hybrid work model that balances teamwork and flexibility.
  
  
• Competitive Compensation & Benefits: Comprehensive healthcare, 6% 401k matching, generous PTO (including floating holidays), and One Pass for fitness subscriptions.
  
  
• Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes.

Accessibility and Accommodations

We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting jmrecruiting@jminsure.com.