· Working towards creating a positive environment and
improve user experience online.
· Managing and safeguarding content effectively on
digital platforms.
· Responding to user inquiries with high quality,
speed, empathy, and accuracy.
· Understanding and remaining up to date with client
policies and guidelines.
· Resolving inquires according to defined policies
and procedures.
· Fulfilling base productivity and quality
requirements.
· No Night shifts. Workdays: 5 days in a week
(Monday to Saturday – 5 working days in this range will be cyclic)
Job Requirements:
· Must have prior experience of more than 6 month.
· Excellent writing, reading and speaking skills in MANDARIN
language is must.
· Computer knowledge, the ability to browse the
internet, ability to send and receive emails, good typing speed, and expertise
in M.S.Office is required.
· Connect & provide highest level of satisfaction
to the customer. Manage the timely and accurate payments for Program in
accordance with the agreed upon SLA.
· Quick learning and understanding of Microsoft
Policies.
· Ability to work in a complex multitasking
environment (navigating through multiple on-line systems).
· Flexible to extend the shift hours during Peak and
Non-Peak seasons.
Established in 1961, Malayan Flour Mills Berhad (MFM) is the pioneer in the flour milling industry in Malaysia. MFM has grown to become the leading flour miller in Malaysia with regional presence in Vietnam and Indonesia. Over the years, we have expanded into poultry integration, aquaculture, and raw material trading. In FY21, the group revenue was RM2.43 billion.
MFM is one of the major poultry integrators in poultry feeds, breeding, farming with a state-of-the-art processing facility across the poultry value chain. Designed to meet the domestic and international markets, the advanced facility will process up to 300,000 birds per day.
With our asset of 3,000 people, we have transformed and grown in Malaysia and regionally. Synergising with our workforce, we embrace Artificial Intelligence, Big Data, Internet of Things (IoT) in our day-to-day business. Through our partnership with Tyson Food, Inc. and Toyota Tsusho Group, we aspire to be a leading global halal food enterprise while achieving sustainable development goals.
Building the workforce of the future…Today. We invite you to be part of our team!
Visit https://www.mfm.com.my/careers/ or apply via the Jobs tab in Linkedin.
