Job Description

A Day in Your Life at MKS:
Hiring Manager to create summary of job using template below
As a process supervisor, you will partner with sales & technical service team to maintain & develop business at customer. In this role, you will report to the Global Key Account Manager.

You Will Make an Impact By:
Hiring Manager to use principal responsibilities from above job profile job description to fill out bullet points below. Also feel free to add in additional responsibilities that are specific to this requisition. Recommended number of responsibilities is 6 but some jobs may require more responsibilities.
• Maintain a proactive and dedicated attitude toward work until targets are achieved, with a target achievement rate of over 98%.
• Be responsible for the overall implementation of Atotech processes and systems.
• Monitor customer satisfaction effectively by leveraging excellent interpersonal skills and sound communication capabilities from a technical perspective, with a customer satisfaction rate of over 95%.
• Expand and maintain communication with customers and internal employees. Externally: Establish effective communication channels to ensure timely feedback of customer, provide long-term support, identify specific customer needs, and guide customers to recognize how our services can meet their requirements. Internally: Report customer feedback to line manager via phone calls, weekly reports, and problem-solving reports, and propose necessary solutions accordingly.
• Track the daily consumption and inventory of chemical solutions at customer sites, and maintain records on a monthly, weekly, or daily basis when required, with 100% accuracy.
• Ensure that subordinates comply with discipline and adhere to the company’s safety regulations and policies when working at customer sites.
• Travel Requirements: Up to 30% of Travel is required.

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role