Job Description

As the leading global provider of healthy, safe and sustainable building and cold chain solutions, Carrier is committed to making the world safer, sustainable and more comfortable for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. Carrier is on a mission to make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter, and more sustainable. Our teams exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and redefine them.

About this role

The PPM will lead a range of digital, technology, and product development efforts critical to Carrier’s continued business growth – spanning from business innovation to digital product innovation to agile software development. This position will focus specifically on two key areas of our multi-tenant platform including analytics and advanced analytics

Key R esponsibilities

• Champion our analytics and insights services for adoption across all business units
• Understand digital platform eco-systems that aggregate micro-services into solutions
• Assess and analyze competitive landscape for third party services
• Identify problem statement and address that need with platform offerings
• Assessing growth opportunities for products and services across the enterprise
• Create bold visions and strategies for digital products, identifying forward-thinking opportunities
• Deliver customer-data-centric strategies that drive revenue, conversion, engagement and retention
• Work with customers and application product managers to understand needs and ensure strategies will be effective
• Structure and execute against detailed product roadmaps, breaking down high-level product goals into executable units of work for designers and developers
• Manage product execution, working closely with engineering, program management, UX, and partner teams to foster the best experience for our users
• Launch new products and features, test their performance, and iterate quickly
• Work collaboratively across functions and BU’s to ensure strategy is fully aligned, earning consensus and support from leaders and stakeholders
• Practice agile development methodologies, coaching others as needed

Basic Qualifications

Bachelor’s Degree or 8+ years of direct Product Management experience

5+ years of hands on working knowledge BI tools

5+ years managing requirements for analytics products or services

5+ years PaaS or SaaS experience managing the product lifecycle of micro-services

5+ years of digital or software product experience including experience in product management and/or product owner role

3+ years of proven, hands-on experience in Agile methodologies

2+ years of experience working with remote and globally distributed teams

Preferred Qualifications

Other qualifications you may have that would be beneficial in this role include:

• Master’s degree in applicable discipline highly desired
• Working knowledge of BI tools to create insights
• Understanding of ETL, data types, data warehouses, lake and data modeling in AWS
• Understanding of advanced analytics, machine learning, AI and data science
• 5+ years managing requirements for machine learning and AI
• Pre-existing experience and/or demonstrated aptitude for learning digital tools such as Aha!, Jira, Confluence, Miro, LucidChart, etc
• Demonstrated knowledge of User Experience fields of research, interaction design and creative design
• Experience bringing innovative, impactful products to market
• Great communication – you can “translate” bi-laterally across business stakeholders, design colleagues and development and engineering teams
• Be bold – identify and communicate misses where the team needs to pivot as well as underserved opportunities where the team should take greater risks and push forward
• Business acumen – desire to understand how every new feature delights customers and impacts the business
• Technology passion – innate drive to learn and test out new technologies
• Detail oriented – you can see the big picture but also sweat the small stuff
• Preferred Education & Certification:
• Agile Product Owner and/or Scrum Master certified or have “on the job” experience

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