Job Description

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

Rula is a remote-first company. We currently hire in most U.S. states, with the exception of Hawaii.

About the Role

Rula is seeking a Sr. Payment Posting Associate to join our Financial Operations team. Reporting to the Payment Application and Credit Manager, this role partners with internal teams and external vendor partners to support accurate payment posting, reconciliation, and credit balance management. You will independently manage complex payment posting, reconciliation, and refund work, investigate discrepancies, monitor payment and credit activity, and collaborate cross-functionally to resolve issues impacting payment accuracy and collections.

You will also identify root causes of payment issues and help improve workflows, including supporting efforts to expand electronic payments and remittances. This role is ideal for someone who applies strong analytical thinking, works independently in a dynamic, fast-paced environment with evolving priorities, and partners across teams to drive resolution of revenue cycle challenges.

Required Qualifications

• 3+ years of diverse revenue cycle management experience - verification of benefits, Insurance AR, and/or payment posting

• 3+ years of experience in billing, collections, or adjacent role contributing to end-to-end transformation (process, technology, and people) at a healthcare organization

• Proven ability to improve and optimize processes, leveraging tools such as Salesforce, AMD, Google Suite/Microsoft Office, payer portals (e.g., Availity), etc. to drive efficiency

• Expertise applying structure, prioritization and effective communication to solve problems not just for the current state, but also predict future need

• Familiarity with writing deliverables (e.g. training materials, process documents) that are concise and clear for technical and non-technical audiences

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• Experience in startup and/or fast-paced healthcare environment

• Familiarity with diverse insurance billing types (commercial, EAP, Medicare / Medicaid, etc.)

• Technical savviness and fluency with Salesforce, Google Suite, Zendesk, EHRs, and/or similar platforms

• Demonstrated expertise in revenue cycle management, with a focus on healthcare billing, payment posting and/or credit management with knowledge of credit management for insurance and governmental payers (Medicare or Medicaid)

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)

• Attractive pay and benefits Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access Start saving for your future

• Generous time-off policies Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP) Support for your mental and physical health

• New hire home office stipend Set up your workspace for success

• Quarterly department stipend Fund team-building activities or in-person gatherings

• Wellness events and lunch & learns Explore a variety of engaging topics

• Community and employee resource groups Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.