Job Description

Company Description

We are looking for a passionate and experienced Senior Outlet Manager to join the team at SLS Playa Mujeres Cancún, All-Inclusive Collection.

Ennismore, through its luxury brand SLS, is bringing an extraordinary new all-inclusive resort to the oasis of Playa Mujeres, just north of Cancún, Mexico.

Introducing a stunning new luxury destination in Playa Mujeres, Cancún. Our all-inclusive resort features 500 luxurious rooms, complemented by an impressive collection of 18 Food & Beverage outlets and a rejuvenating spa sanctuary.

Catering to both adults seeking an elevated escape and families looking for connection and adventure, the resort will bring a world of extraordinary experiences to Cancún, with a diverse range of amenities and activities designed for travelers of all ages.

This is not a project for the faint-hearted. At Ennismore, we are ambitious, and this project is a perfect reflection of that ambition.

As we continue expanding our presence across Mexico, this is an opportunity to make your mark, be part of the opening journey of an exciting new hotel, and work alongside some of the brightest and most talented professionals in luxury hospitality.

If you're looking for a challenging and rewarding opportunity where you can lead exceptional Food & Beverage operations, create memorable guest experiences, and help shape the culture and success of a new luxury resort, this could be the perfect opportunity for you.

Job Description

Support the seamless execution of daily Food & Beverage operations, ensuring that restaurants and bars consistently operate in accordance with LQA and Ennismore service standards.

The role will focus on hands-on floor supervision, supporting department leaders, monitoring operational performance, and following up on key guest satisfaction and sales indicators to ensure an exceptional guest experience.

Key Responsibilities

• Conduct regular floor observations to ensure compliance with LQA and Ennismore standards, including service delivery, service sequences, presentation, ambiance, and employee attitude.
• Ensure the guest experience remains consistent with brand standards across all Food & Beverage outlets and guest touchpoints.
• Identify operational gaps and promptly communicate findings to the appropriate leaders to ensure immediate corrective action.
• Work closely with managers and captains to support the achievement of service, guest satisfaction, and sales targets.
• Follow up on action plans resulting from audits, guest feedback, and operational observations.
• Support the team in aligning with daily operational priorities through pre-shift briefings, upselling focus, and key service standards.
• Monitor the guest experience throughout service, proactively identifying opportunities for improvement and addressing service issues as they arise.
• Support the handling and follow-up of guest complaints, ensuring appropriate resolution, proper closure, and operational learning.
• Monitor guest satisfaction indicators, including surveys, internal feedback, and brand audits.
• Support outlet leaders in achieving sales targets, average check goals, and active promotions.
• Ensure the proper execution of menus, special events, activations, and commercial strategies.
• Identify opportunities to enhance suggestive selling, upselling, and the overall dining experience.
• Prepare basic reports covering operational observations, service standard findings, and progress on action plans.
• Follow up on operational commitments and initiatives established by the Food & Beverage Management team.

Qualifications

Qualifications

• Bachelor's degree or technical degree in Hospitality, Tourism, Culinary Arts, or a related field preferred.
• Minimum 3 years of experience in Food & Beverage operations, preferably within hotel, luxury, or lifestyle environments.
• Knowledge of LQA, Forbes, AAA, or other luxury/lifestyle brand standards is preferred.
• Strong passion for service excellence and guest experience.
• Exceptional attention to detail.
• Strong observational and operational analytical skills.
• Results-driven mindset with a strong focus on sales and business performance.

Additional Information

• The opportunity to join a fast-growing, innovative global hospitality group committed not only to building new hotels, but to creating a truly global brand.
• The freedom to challenge the status quo and work in an environment that is both creative and rewarding.
• The chance to be part of a passionate team dedicated to creating exceptional hospitality experiences and exploring new destinations with every opportunity.
• A competitive compensation package and plenty of opportunities for professional growth and development.