Job Description

The Senior Outbound Manager is responsible for leading all outbound operations within Cavender’s Wilmer cross-dock distribution facility, ensuring accurate, timely, and efficient fulfillment of store and customer orders. This role oversees picking, packing, shipping, and distribution processes while maintaining high standards of productivity, accuracy, and service. The Senior Outbound Manager plays a key role in establishing and maintaining outbound workflows, optimizing routing strategies, and ensuring seamless coordination between fulfillment, transportation, and store delivery operations.

Duties and Responsibilities

• Embody the Cavender's Culture. Champion the Mission, Vision, Values, and Brand in every decision and interaction.
• Lead outbound operations end-to-end. Set the pace, uphold the standard, and drive the results.
• Build the operational playbook. Develop, refine, and champion the SOPs and workflows that keep picking, packing, and shipping running with precision and consistency.
• Invest in your people. Coach, challenge, and develop supervisors and associates into high-performing contributors who raise the standard around them.
• Plan the work, work the plan. Own wave planning, order prioritization, and workload distribution so the floor runs with purpose and service levels are met without scrambling.
• Ship it right, every time. Hold the team to a standard of order accuracy and quality that stores and customers can count on.
• Build workflows that perform. Design and continuously optimize picking, packing, and shipping processes that reduce errors, increase throughput, and scale with the business.
• Partner to move freight. Work closely with Transportation and Operations to keep store routing, delivery schedules, and outbound logistics running on time and on plan.
• Set the performance standard. Establish aggressive targets for pick rates, order accuracy, on-time shipping, and productivity, then hold yourself and the team accountable to them.
• Lead a culture of safety. Ensure compliance with safety standards and operational procedures is treated as a point of pride by you and by everyone on your team.
• Drive continuous improvement. Identify and implement opportunities that make the operation faster, more accurate, and more cost-effective — and bring the team along in the process.
• Connect inbound to outbound. Stay aligned with inbound and inventory teams so product availability never becomes the reason an order is late.
• Be the voice the floor trusts. Maintain strong communication with Customer Service and store operations and resolve order and shipment issues before they become larger.
• Report with insight, lead with improvements. Deliver leadership reporting that goes beyond status updates bringing context, analysis, and a clear point of view on what's next.

Qualifications and Requirements

• 5+ years of experience in warehouse, distribution, or fulfillment operations, with a focus on outbound or shipping functions.
• 2+ years of leadership or supervisory experience.
• Strong knowledge of picking, packing, shipping, and order fulfillment processes.
• Experience with warehouse management systems (WMS/OMS/TMS) and order flow management.
• Proven ability to lead teams, manage performance, and drive operational results.
• Strong organizational, problem-solving, and decision-making skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office, particularly Excel.
• Excellent communication and interpersonal skills.

Preferred Skills

• Experience in retail or e-commerce distribution environments.
• Familiarity with store distribution models, routing, and delivery logistics. (captures your “store routing” note without making it project-based)
• Experience optimizing warehouse layouts or fulfillment workflows. (covers pick/pack/ship zones)
• Knowledge of transportation coordination or delivery models (e.g., multi-stop routing, scheduled deliveries). (captures milk run concept cleanly)
• Strong analytical skills with the ability to track and improve operational KPIs.
• Bachelor’s degree in Supply Chain, Logistics, Business, or related field preferred.

Cavender’s is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, military status, national origin, sex, ancestry, age, sexual orientation, pregnancy, disability, genetic information, or any other personal characteristic protected under federal, state, or local law.

Cavender’s will provide reasonable accommodations for persons with a disability upon request. If you have a disability and need assistance completing the application, please call Customer Service at (888) 361-2555 or visit your nearest Cavender’s store.