Job Description

Job Overview & Responsibilities

Position - Senior Operations Specialist -Microsoft copilot studio and data operations

Location - Bangalore, India (On-site Hybrid)

Experience - 6 to 9years

Responsibilities

Microsoft Copilot Studio & Automation

• Design, build, deploy, and maintain Microsoft Copilot Studio agents to support business and operational processes.
• Gather business requirements and translate them into effective conversational AI solutions.
• Monitor agent performance, identify improvement opportunities, and optimize user experiences.
• Collaborate with business stakeholders to automate repetitive tasks and improve operational efficiency.

Data Analysis & Reporting

• Extract, analyze, transform, and validate data from multiple business systems.
• Develop recurring and ad-hoc operational reports, dashboards, and executive summaries.
• Perform data cleansing, manipulation, and reconciliation to ensure data accuracy and consistency.
• Generate insights and recommendations to support business decision-making.
• Establish data governance and reporting best practices.
• Operations Excellence
• Support business operations through process standardization, automation, and continuous improvement initiatives.
• Partner with cross-functional teams across Finance, Sales Operations, Delivery, and Leadership.
• Identify operational bottlenecks and recommend scalable solutions.
• Create and maintain process documentation, SOPs, and reporting frameworks.

Stakeholder Management

• Work closely with US-based teams from the Bangalore office and provide operational support during overlapping business hours.
• Present findings and recommendations to leadership and key stakeholders.
• Drive alignment across teams to ensure successful project execution.

Qualifications

• 6-10 years of experience in Operations, Business Operations, Data Analytics, Sales Operations, or related fields.
• Experience managing 1-5 employees supporting operational activities.
• Hands-on experience with Microsoft Copilot Studio, including creating and managing Copilot agents.
• Experience developing operational metrics, KPIs, and business reporting.
• Experience with Certinia (FinancialForce) and/or Salesforce.
• Experience with Power BI for dashboard development and business intelligence reporting. (Preferred)
• Exposure to Tableau for data visualization and analytics. (Preferred)
• Experience working with global teams, including US-based stakeholders. (Preferred)

Knowledge, Skills & Abilities

• Strong data analysis, data manipulation, and reporting skills.
• Advanced proficiency in Microsoft Excel and data management techniques.
• Strong problem-solving and analytical abilities.
• Excellent communication and stakeholder management skills.
• Knowledge of Microsoft Power Platform, including Power Automate and Power Apps. (Preferred)
• Understanding of AI-driven business process automation. (Preferred)

Company Overview

Why work at SmartERP, a Mythics Company?

Because at Mythics and SmartERP, YOU count! Our Corporate Values—Respect, Empathy, Excellence, and Fun (REEF)—are the foundation of everything we do. These values create an environment that encourages creative thinking, values your contributions, and strives for excellence in serving our customers.

As part of the Mythics family, SmartERP employees benefit from a collaborative global culture that supports innovation, continuous learning, and professional growth. At Mythics and SmartERP, you will experience a dynamic and engaging workplace where teamwork, integrity, and customer success are at the heart of our operations.

Enjoy Benefits Designed to Support Your Well-Being and Growth

Our benefit offerings may include:

• Comprehensive medical insurance coverage for employees and dependents
• Employee wellness and assistance programs
• Provident Fund and other statutory retirement benefits as applicable in India
• Flexible benefit options and tax-efficient allowances
• Learning and development programs to support career growth

Additional Benefits for Full-Time Employees

• Work-life balance initiatives and flexible or hybrid work options (role dependent)
• Employee referral program
• Employee recognition and rewards programs
• Training and certification support for professional development
• Engaging company events such as team-building activities, annual celebrations, and recognition events
• Health and wellness initiatives

About Mythics

Founded in 2000, Mythics is an award-winning Oracle systems integrator, consulting firm, managed services provider, and elite Oracle resale partner. With deep expertise in Oracle technologies and business processes, Mythics delivers procurement and systems integration services across the full range of Oracle Cloud, software, support, hardware, engineered systems, and appliances.

Through the acquisition of SmartERP, Mythics continues to expand its global delivery capabilities, combining deep Oracle expertise with strong regional knowledge to deliver exceptional value to customers worldwide.

Equal Opportunity Employer

Mythics and SmartERP are equal opportunity employers. We are committed to fostering an inclusive workplace where all employees are treated with respect and dignity. Employment decisions are based on qualifications, merit, and business needs, without discrimination based on race, religion, gender, sexual orientation, gender identity, disability, age, marital status, or any other status protected under applicable laws.