Job Description

Sr. Operations Metrics Analyst - Chantilly, VA - Monday to Friday, 8:00 AM to 5:00 PM

Pay range: $69,900 - $125,900 / year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 'MyDay' off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

In this high-visibility, cross-functional role, you will bridge the gap between Commercial forecasts and Laboratory capabilities. You won’t just track metrics; you will design the Capacity Models, Value Stream Maps (VSM), and Overall Equipment Effectiveness (OEE) frameworks that optimize our most critical metric: Turnaround Time. A key component of your strategy will be developing proactive mitigation plans for our most critical and fastest-growing tests —critical drivers of our quality metrics. Ultimately, your insights will directly safeguard the customer experience and build the operational blueprint for our next phase of growth.

Responsibilities:

• Owner and single source of truth of Operations Metrics data for assigned Order to Cash processes
• Adherence to data integrity is critical as Operations Metrics are a fundamental driver of business decisions, a basis of senior management regional reviews and a significant contributor of variable compensation for all company employees
• Facilitate alignment around Operational Metric definitions, defects and opportunities.
• Work across regional director level and corporate function management to achieve agreement around core components of measurement.
• Develop automated data solutions in partnership with corporate IT and Master Data Management teams
• Leverage developed solutions to create customized and accurate reporting / scorecard / management tools for regional Operations teams
• Design and maintain data submission templates to be used as the basis of master data sets
• Collaborate with key stakeholders to design and adopt operating mechanisms to manage critical data at the local level in a single structured format
• Query and collate metrics from automated and non-standard data sources
• Work across standard and non-standard sites to collect data in adherence to agreed upon operational definitions
• Develop /program automation in VBA to collate multiple site specific information into single master data sets
• Perform checks and audits of all data sources to ensure resulting metrics are accurate and complete
• Examples of Operational Metrics that will be owned, designed, managed and analyzed
• Daily & hourly capital equipment utilization by site location (2M+ tests run on 1k+ instruments per day)
• Daily & hourly labor productivity metrics by job function (calculated draws/day for 10k phlebotomists, reqs/hr for 1k data entry FTE)
• Daily superior customer experience metrics by core process (hourly patient wait time @ 2k+ sites, ASA/TSF for 10k+ calls/day)

Qualifications:

Required Work Experience:

5-year minimum work experience in role requiring analytics or reporting

Physical and Mental Requirements:

Sitting for prolong periods of time

Knowledge:

• Expertise in creating, managing and discerning large master data sets
• Working understanding and experience with relevant Order to Cash processes
• Systems knowledge: QLS, QBS, QDSS, Cognos, QPS, QMPS, IDAA

Skills:

• Expertise in rational database query and creation (Access & SQL)
• Direct experience in influencing operational leaders
• A proven track record in analyzing data and drawing actionable conclusions
• Software / Programming requirements:
• Excel- for data mining and creation of static modeling
• Minitab- for statistical analysis of historical data
• Access- for database queries and creation
• SharePoint / Tableau- for distribution of metrics / data sets
• Results Oriented
• Collaborative
• Analytical
• Problem Solving
• Customer Focus
• Negotiating
• Functional /Technical Skills
• Organizing

Education

• Bachelor’s Degree BS/BA or equivalent required.
• Mathematics/Statistics degree preferred (Preferred)

Licenses and Certifications

• GB Certification (Preferred)

Work Requirements

• Travel Required

64409

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.