DOCUMENT NUMBER:
D001217226

TITLE:
OPS.OPRMGN.MGMT.IV

POSITION TITLE: Operations Manager

POSITION
CATEGORY: Geozone Operations

REPORTS TO (JOB TITLE): Country Director

DUAL REPORT Geozone Business Manager

Job Purpose

The
Operations Manager is responsible for supporting the business through the
planning, organization, leadership and management of field operations with a
strategic mindset and has an overall responsibility for safety, quality, and
financial health of the operation. This includes managing risk, sales, service
quality, personnel and business developmentand various functions such as
accounting, purchasing, manufacturing, health & safety, and human
resources.

Roles & Responsibilities

SAFETY, SECURITY & COMPLIANCE

·Lead safety meetings with employee on a regular basis

·Facilitate safety meetings, oversee Job Hazard Analysis updates,
evaluate near misses and perform Root Cause Analysis for all incidents;
investigate accordingly and provide corrective actions

·Demonstrate effective safety leadership for the health and
safety arrangements of all subordinates and for any persons visiting them while
on the Company premises

·Maintains the highest standards of corporate governance,
ensuring that all activities are carried out ethically and in compliance with
Company’s Security, Compliance & HSE policies, Management System, relevant
laws, regulations, standards, and industry practices and complies with the
Company’s Rules to Live By

·Places
Quality, Health & Safety, Security and protection of the Environment as
core values while never intentionally placing employees, our processes,
customers or the communities in which we live and work at risk

·Seeks
continual improvement in Health, Safety, Security & protection of the
Environment, taking into account responsible care, process vulnerabilities,
public, customer and employee inputs, knowledge and technology and best
business practices to exceed customer expectations

·Supervisors & Managers should demonstrate effective safety
leadership for the health and safety arrangements of all subordinates and for
any persons visiting them while on the Company premises

QUALITY

·Responsible for being familiar with the Company's Quality
policies and takes an active role in the compliance and improvement of Weatherford’s
Management System

·Maintains service quality as immediate priorities when working
across all areas of the business and continually seeks areas for improvement

OPERATIONS

·Lead execution of all operational activities determining
resource requirements (demand); crew utilization, asset utilization and
inventory management to positively affect EBITDA

·Ensure that the Product Line maintains its strategic focus on
the provision of a quality service to customers

·Ensures the organization is optimally suited to deliver the best
job execution with outstanding Service Quality and to systematically evaluate
results obtained to further improve products and services. Regularly assess the
resources and support required to perform a safe and high-quality job and
ensure strict adherence to Service Quality and Safety Standards

·Fosters and leads continuous improvement initiatives to ensure
that the internal process within the organization meet the needs of the
business

·Conducts regular customer Service Quality Review meetings in
conjunction with sales to ensure our services, products and technical support
meet their complete satisfaction

·Ensure customer Statement of Requirements details equipment
verifications and is translated into client Standard Operating Procedures

·Maintain strong customer relationships, identify customer needs,
and ensure alignment with sales on pricing for all bids and quotes; offer
solutions, set and manage budgets, and ensure quality of job delivery

·Provide technical support to field staff and customers prior to,
during, and post job (briefing and debriefing)

·Drive forward change initiatives which enhance business
performance

·Partner with sales in identifying and pursuing new business
opportunities within the area

·Oversee the creation of Delivery Tickets and that all End of
Well (Job) data is recorded, reviewed and approved

·Review and approve the final job summary in Weatherford
Performance Tracking System; Maintaining strict adherence to Weatherford’s
Delivery Ticket Process and implementation and compliance with the usage of
FieldFX (where applicable)

·Manage equipment maintenance and modifications to remain in
accordance with the latest Technical Manuals

COMMUNICATION

·Maintain regular dialogue, informing and advising on both
positive and negative factors impacting the business

·Facilitate strong internal collaboration between Sales, Service
Quality, and Operations and build relationships with the Shared Services
functions

·Maintain effective communications with all key stakeholders both
internal and where appropriate external

·Clearly communicate expectations, roles and responsibilities to
their reports

·Maintains effective communications with all key stakeholders
both internal and where appropriate external

·Supervisors & Managers should clearly communicate
expectations, roles and responsibilities to their reports

FINANCIAL

·Responsible for maximizing financial results of the product line
within assigned geography, including forecast, profit and loss, fixed assets,
inventory, capital expenditures, payables and receivables

·Assume full P&L responsibility for the Product line,
ensuring business objectives are achieved and customer expectations are
delivered in compliance with external regulatory requirements and internal
policies and standards.

·Ensure that effective cost management is understood and
practiced by the organization

·Leverage market intelligence and liaise with account managers,
operations, technical sales and global product line leaders to accurately
forecast activity trends and maximize financial results (including profit and
loss, fixed assets, inventory, capital expenditures and receivables)

·Interpret, execute, and enforce contracts to maximize
opportunities, minimize revenue leakage and maximize pricing recovery

·All employees have an accountability to the organisation to be
financially responsible whether they are in charge of a function budget or
simply their own expenses

·Costs incurred should be within approved budget, processed
within agreed time frames & following the relevant financial policy and
procedure

PEOPLE & DEVELOPMENT

·Manage field personnel by communicating work scope and job
deliverables, delegating responsibilities, and ensuring correct procedures are
executed for the work scope

·Lead the way on people management to drive a motivated
disciplined and productive workforce. This includes effective staff leadership,
performance management by setting objectives and driving appriasals and
communication

·Actively engage with employees to support talent management
through Weatherford’s performance management process, including but not limited
to talent assessments, succession planning & regular coaching opportunities

·Collaborate with Human Resources & Training Development to
drive strategies for the recruitment & retention of key personal & to
foster an environment that supports the attraction & retention of a high
performing talented workforce

·Employees have a responsibility for developing their own careers
within the Company including completing all necessary function, compliance
& business standards training to enhance their knowledge, skills and
experience

·Employees should engage on a regular basis with their line
manager to discuss their personal performance, objectives and opportunities to
enhance their skills and experience to support their career potential

·Employees have a responsibility for developing their own careers
within the Company including completing all necessary function, compliance
& business standards training to enhance their knowledge, skills and
experience

·Employees should engage on a regular basis with their line
manager to discuss their personal performance, objectives and opportunities to
enhance their skills and experience to support their career potential

·Supervisors are expected to actively engaging their employees to
support talent management through Weatherford’s performance management process,
including but not limited to talent assessments, succession planning &
regular coaching opportunities

·Supervisors should collaborate with Human Resources &
Training Development to drive strategies for the recruitment & retention of
key personal & to foster an environment that supports the attraction &
retention of a high performing talented workforce

VISION & LEADERSHIP

·Demonstrates leadership, ethical behaviour and adherence to
Weatherford standards at all times

Experience & Education

REQUIRED

·Bachelor’s degree in an Engineering or Scientific discipline or
equivalent experience

·Minimum 7+ years of relevant work experience in operations

·Experience in the execution of day to day operations and product
related projects

·2+ years P&L experience

Knowledge, Skills &
Abilities

REQUIRED

·Knowledge of finance, accounting, budgeting, and cost control
principles including Generally Accepted Accounting Principles (GAAP)

·Comprehensive understanding of the Product Line and technical
job planning requirements

·Good understanding of Engineering, Service Quality and Sales

·Comprehensive understanding of customer requirements and market
conditions

·Ability to work in high pressure situations, balancing both
client and business expectations

·Knowledge of company's business practices including strategic
planning, budgeting, staffing, Health Safety and Environmental (HS&E) and
compliance

·Ability to accurately assess, solve, implement, and communicate
solutions to problems

·Understanding of continuous improvement

·Ability to manage, develop and coach teams across organizational
boundaries

·Demonstrated ability to work in a global matrix organization

·Excellent leadership, strong interpersonal, negotiating,
influencing and planning skills

·Team player

·Strong organizational and effective communication skills

·Strategic thinking skills

·Problem solving capabilities

·Intermediate knowledge of JDE, Hyperion, TapRoot, PeopleSof,
Salesforce systems and FieldFX (where applicable)

·Fluent in English

Travel
Requirement: This role may require domestic and potentially international
travel of up to: 10-25%

JOB
DESCRIPTION SCOPE

This job description’s purpose is to offer some details on the
scope and depth of the role and its interaction with other roles with the
organisation, through a focus on key criteria. It cannot capture the entire
scope of the role. The document is generic in nature and offers consistency in
role content from the early career level to more senior levels. The Company’s
expectation is that the holder of the role understands and accepts that its
expectations will be potentially greater from those in more senior roles than
those at an early stage of their career. Responsibilities may well be greater
and their decisions will have greater impact on the function and organisations
performance. The Company reserves the right to amend the content of the job
description to better reflect the changing scope of the role with or without
notice.

HUMAN
RESOURCES ADMINISTRATION

CAREER
PATH LEVEL

EXECUTIVE I
- V Make
Selection

Holds management
accountability for a business, division, major geography, corporate function or
major corporate sub-function. Develops, establishes & approves long terms
strategy for the area managed

MANAGEMENT I
– V Level IV

Achieves goals
through the work of others. Responsibilities inc; performance management, merit
review, training & development. Focus is on managing others and applying
operational or strategic management skills

PROFESSIONAL I
- VII Make Selection

Applies a
theoretical knowledge-base to work in order to achieve goals through own work.
Characterised by specific functional expertise, typically gained through formal
education. May provide guidance to others using technical expertise

TECHNICAL I
– V Make Selection

Performs
technical work, often in support of professional roles. Requires vocational
training or the equivalent experience. Performs duties according to established
procedures

SUPPORT I
– V Make Selection

Performs
clerical or administrative work, requires vocational training or the equivalent
experience and performs duties according to established procedures

OPERATIONS I
– V Make Selection

Performs
operational, craft or manual tasks. Typically requires vocational training,
apprenticeship or equivalent experience. Performs task according to established
procedures.

GEOZONE
ADDENDUMS

The
job description template is a generic document designed to improve the quality,
consistency and accuracy of the information regarding the Company’s
expectations for the position. Individual countries may have some regulatory requirements
that are required to be included in the job description. Any specific country
requirements are captured in their specific Geozone addendum, which should be
issued to the employee with the job description document.