Job Description

The Sr Operations Manager is responsible for managing all aspects of a supply chain operation. The Sr Operations Manager provides overall direction and oversight in the areas of performance, safety, P&L management, customer relations, continuous improvement, and associate development across multiple sites.

This role requires an experienced, people-oriented leader who thrives in fast-paced, high-volume fulfillment environments and is energized by building strong teams and scalable processes. The ideal candidate brings deep operational expertise, a floor-focused leadership style, and the ability to motivate associates while delivering speed, accuracy, and exceptional customer outcomes.

Location: Ocala, FL (onsite)

Work Schedule: Monday–Friday, Day Shift with Flexibility as Needed. Nights, weekends and working outside of normal scheduled hours will be required on an as needed basis based on business needs

Travel Specifics: <10%

Competitive Compensation Attractive annual salary of $87,000–$125,000 plus a performance-based bonus

This position is not eligible for immigration sponsorship

Key Responsibilities:

• Direct the operations of distribution, packaging, and transportation to achieve company objectives and meet customer expectations.
• Evaluate overall operations and develop short and long-term goals to meet organizational objectives, including rapid scaling and peak planning.
• Oversee all warehousing, distribution, packaging, and transportation operations to ensure company and customer requirements are met with a strong focus on speed, accuracy, and on-time fulfillment.
• Focus on continuous improvement and make decisions about enhancing value, service effectiveness, and profitability using data-driven metrics and lean methodologies.
• Direct and oversee programs to ensure safety of all associates, equipment, and property.
• Ensure compliance with all company, customer, and government regulatory requirements.
• Directly manage budget and P&L for operations.
• Develop work plans ensuring appropriate staffing levels, managing labor costs, overtime, retention, and peak volume workforce planning.
• Maximize quality and productivity by understanding and mastering all job standards for each function and evaluating performance variances to identify root cause, corrective action, and training needs.
• Participate in the collection of performance measurements per customer, vendor, and/or site requirements, including KPIs such as throughput, service levels, order accuracy, and cycle time.
• Prepare and submit weekly and monthly reports.
• Deliver a consistent, high-performance experience to our associates and customers.
• Maintain a visible, floor-focused leadership presence to remove barriers, support teams, and drive real-time problem solving.
• Build and sustain a culture of ownership, accountability, and engagement while motivating and developing high-performing teams.

Qualifications

Minimum Requirements:

• High school diploma or GED required; additional relevant leadership experience may be considered in lieu of higher education.

• 5+ years of management experience with comprehensive knowledge in high-volume, fast-paced 3PL, distribution, warehouse, and transportation environments.
• Strong P&L management experience.
• High-volume e-commerce fulfillment experience.
• Strong background in both inbound and outbound operations.
• Experience leading teams in fast-paced, high-accountability environments with a focus on engagement, retention, and performance.
• Demonstrated ability to drive productivity, quality, and service improvements using data, metrics, and performance KPIs.
• Experience with workforce planning, labor management, and peak volume scaling.
• Proven ability to maintain a visible, floor-focused leadership presence and support real-time operational problem solving.
• Strong commitment to safety programs, regulatory compliance, and operational standards.
• Critical thinking, problem-solving, and reasoning skills.
• Ability to work effectively with diverse personalities and communication styles.
• Proficiency with Microsoft Office, databases, warehouse management systems (WMS), and performance measurement tools.
• Strong presentation, writing, and verbal communication skills.
• Experience applying Lean, Six Sigma, or Kaizen principles preferred.
• Strong organizational and prioritization skills.
• Experience with ADP platforms, including Workforce Now, Workforce Manager, and ADPRM, helpful.
• Ability to work a flexible schedule to meet operational needs.

Preferred Qualifications:

• Bachelor’s degree in Supply Chain, Logistics, Business, or a related field preferred.
• 3PL experience preferred.
• Bilingual English/Spanish is strongly preferred.