Job Description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

The Sr Operations Analyst - Capital Markets supports Capital Markets operations with a focus on foreign exchange transactions, trade confirmations, settlements, reconciliations, and related operational controls. This role requires strong technical and systems knowledge to review and analyze data, ensure transactional accuracy, and maintain a high standard of client service.

In addition, the role supports the day-to-day efficiency of the unit, identifies opportunities to streamline existing processes, and contributes to key initiatives related to regulatory change, system enhancements, and operational readiness.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Collaborative & Strong Communicator – Work closely with traders, banking officers, clients, and internal operational partners to support timely and accurate processing of foreign exchange and trade-related activities. Communicate clearly and professionally to resolve issues, confirm trade details, and maintain strong working relationships.
• Client-Focused – Support a high standard of service for both internal and external clients by identifying and escalating issues that may impact transactions, timelines, or the overall client experience. Build trusted relationships through responsiveness, professionalism, and sound judgment.
• Operations & Risk Mindset – Operate effectively in a high-risk, detail-sensitive environment where accuracy is critical, particularly when handling activities involving client and bank funds. Ensure transactions are processed in accordance with established controls, procedures, and timelines.
• Systems Savvy – Navigate multiple systems confidently and adapt quickly to new tools and platforms. Experience working across banking or financial systems and supporting system upgrades, user testing, or process validation is strongly preferred.
• Capital Markets Knowledge – Bring experience in banking, financial services, trade operations, foreign exchange, or Capital Markets operations. Support activities related to foreign currency movements, trade confirmations, settlements, reconciliations, and, where applicable, derivative products such as interest rate swaps.
• Multi-Tasker – Manage competing priorities in a fast-paced, evolving environment. Use strong judgment to determine urgency, sequence work effectively, and respond to changing business needs.
• Detail Oriented – Review, validate, and reconcile transaction activity to ensure accuracy and completeness. Investigate discrepancies, confirm expected cash movements, and help ensure settlement obligations are met across multiple foreign currency accounts.
• Change & Improvement Focused – Contribute to process improvements and support initiatives tied to regulatory updates, system changes, and operational enhancements. Help the team prepare for change while maintaining business continuity.

Who You Are

• You engage with your heart and mind. You care about people, value strong working relationships, and understand the importance of collaboration across teams and functions.
• You understand that success is in the details. You notice what others may miss, think critically, and apply strong attention to detail in a risk-sensitive environment.
• You’re driven by collective success. You work well with others, share ownership of outcomes, and understand how strong teamwork improves operational performance and client experience.
• You embrace and champion change. You are comfortable working through evolving processes, system upgrades, and regulatory changes, and you remain flexible in a dynamic environment.
• You put our clients first. You approach each interaction with professionalism, urgency, and a commitment to delivering accurate, timely support.
• Values matter to you. You bring your authentic self to work and live our values of trust, teamwork, and accountability.
• You bring relevant experience and judgment. You have experience in transaction processing, settlements, reconciliations, and operational controls, and you are able to prioritize effectively in a fast-paced, deadline-driven environment. Exposure to foreign currency activity is strongly preferred, and prior leadership or supervisory experience is an asset.

California residents — your privacy rights regarding your actual or prospective employment

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $80,000 - $95,000 for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

This position does not offer visa sponsorship.

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

IL-Chicago, 70 W Madison St Fl 9

Employment Type

Regular

Weekly Hours

40

Skills

Banking, Communication, Critical Thinking, Data Reporting, Decision Making, Metrics Analysis, Prioritization, Process Improvements, Reporting and Analysis