About TRS
Since 1917, the Teachers’ Retirement System of the City of New York (TRS) has been securing better futures for NYC educators. With a pension fund valued at approximately $123 billion, TRS serves over 274,000 members, providing them with retirement, disability, and death benefit services.
At TRS, we seek dedicated professionals who are passionate about their work and committed to excellence. We pride ourselves on our member-centric culture, focused on delivering outstanding service and support to our members.
The Senior Help Desk Representative plays a key role in supporting the implementation and adoption of Agile Straight-through Processing PENsion System (ASPEN) functionalities that impact Accounting. This role plays a critical part in supporting and advancing the organization's ASPEN system by ensuring Accounting staff have the tools, knowledge, and resources needed to effectively perform their work. They will provide prompt, efficient, and knowledgeable support to staff on ASPEN features, data bridges, and
incoming/outgoing data feeds.
The ideal candidate is a highly motivated team player who brings strong communication, relationship-building, problem-solving, and influencing skills. They will collaborate closely with process owners, IT, and cross-functional teams to ensure issue resolution within established SLAs, champion business readiness through deployment cycles, deliver training, and drive continuous process improvement across all Accounting business areas.
ASSOCIATE RETIREMENT BENEFITS - 40493
a) Two years of satisfactory full-time experience performing analytical, administrative or customer service work within a financial institution, retirement system, or pension performing one or more of the following: financial account management, resolving complex financial inquiries, or ensuring compliance with regulatory standards; or
b) One year of satisfactory full-time experience performing mathematical, statistical, actuarial, or accounting computations in one or more of the following:
i) a retirement or employee benefits plan; and/or
ii) for customer service in a financial institution; and/or
iii) in a position requiring the application of law, rules, and regulations and the use of statistical, actuarial, or similar tables.
a) Fifteen semester credits from an accredited college including at least three semester credits in the areas described in “4” above may be substituted for six months of the required work experience.
b) Thirty semester credits from an accredited college may be substituted for six months of the required work experience.
c) However, all candidates must have a four-year high school diploma or its educational equivalent and either a baccalaureate degree as described in “1” above, or at least two years of experience as described in “2 (a)” above, or one year of experience as described in “2 (b)” above.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
The City of New York is the most iconic and dynamic city on the planet. With a population of more than 8.4 million people, New York is not only the largest city in the United States — it is the academic, cultural, commercial, and financial capital of the world.
City government is filled with opportunities for talented individuals seeking to improve their communities and make a meaningful difference in the lives of their fellow New Yorkers. Every day, the City’s more than 300,000 employees improve infrastructure, provide vital social services, build technology, protect health and safety, and so much more. Join us today at: http://www1.nyc.gov/jobs
The City of New York offers its employees:
• A chance to build the future of this city. New York City government is at the crossroads of where policy, great ideas, city services, and smart urban planning meet the lives and needs of every day New Yorkers.
• Competitive salary and benefits. Hiring packages include a competitive salary, health benefits, various pension plans, employee assistance programs, and individual retirement accounts.
• Diverse career opportunities. As the largest local government in the United States with more than 40 agencies, the City of New York offers a broad spectrum of opportunities — from education, housing development, and public health to sustainability, economic growth, technology, and emergency management.
• Career Satisfaction. As a City employee, you will have the chance to shape the future of New York City and improve the quality of life for your family, neighbors, and fellow New Yorkers.
• Equal Opportunity and Inclusion. The City of New York is an equal opportunity employer that prohibits discriminatory action against City employees and applicants for employment based on their actual or perceived race, color, national origin, ethnicity alienage, citizenship status, gender, religion, creed and all other protected categories.
