Job Description

Sr. On-Site IT Support Engineer

Reports to : IT EMEA/ASPAC Ops. Lead

Glanbia Business Services

Join this dynamic team focused on delivering better nutrition for every step of life’s journey

The Opportunity

The Sr. On-Site IT Support Engineer is responsible for providing hands-on technical support for on-site office IT infrastructure and technology as well as the oversite of On-Site IT Support Engineers at several sites across Ireland.

This role involves acting as remote hands to resolve local infrastructure-related issues, handling the installation and decommissioning of both office hardware and end-user technology hardware, and ensuring the smooth operation of IT systems and equipment in office environments.

They will also manage IT onboarding and offboarding processes, including the distribution and collection of end-user devices, and provide technical support for corporate events and local site-specific technology.

Job Responsibilities

• Deliver a seamless technical experience for on-site senior leadership, ensuring high-priority issues are resolved within minimal friction and that stakeholders are kept informed through clear, non-technical communication.
• Oversee On-Site IT Support Engineers across several sites in Ireland, providing guidance, mentorship, and performance management.
• Handle the installation, configuration, and decommissioning of end-user technology hardware, including laptops, desktops, tablets, smartphones, printers and peripherals.
• Provide on-site IT support for office corporate events, ensuring the functionality of IT and AV systems, including video conferencing (VC) units and telephony equipment.
• Manage IT onboarding and offboarding processes, including the distribution, setup, and collection of end-user devices.
• Support local site-specific technology, such as digital signage, printers, lab equipment, and other specialised systems.
• Conduct routine inspections and maintenance of IT infrastructure to ensure optimal performance and compliance with standards.
• Collaborate with central IT teams and Manage Service Providers to execute tasks and resolve issues requiring on-site intervention. Act as remote hands to support the resolution of technical related issues, including troubleshooting and hardware replacements.
• Document and report on activities, including hardware installations, decommissions, and issue resolutions, following established IT asset management processes.
• Ensure adherence to IT security and compliance policies during all on-site activities.
• Physically maintain local site IT infrastructure, including servers, UPS, and other end-user equipment as required.
• Provide excellent customer service and technical support to end-users and stakeholders during corporate events and day-to-day operations.
• Accountability for the support across 4 remote sites with direct line

Role Dimensions

Geographic Remit

Relevant Geographic Region (Ireland)

People Management

2-3 On-Site IT Support Engineers

Key Relationships/Customers

Business Stakeholders

• On-Site Senior Executives
• Business Process Owners
• Business Users/End Users

IT Stakeholders

• Global IT Operations Manager
• IT Operations Support Leads
• Core Infrastructure Platform
• Workplace Services Platform
• Network Services Platform
• Technology Value Stream Product Owner(s)
• Technology Value Stream Business Analyst(s)
• Service Desk
• Information Security Function

Other

• Third-party providers (e.g., partner services, managed services)

Qualification & Experience Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Relevant certifications such as CompTIA A+, Network+, or equivalent are highly desirable.
• ITIL Foundation certification is a plus.
• 5+ years of experience in IT Support, with a focus on on-site support for office environments, and end-user technology.
• 2+ years in a Technical Leadership role and experience managing support staff preferred.
• Hands-on experience with the installation, configuration, and decommissioning of IT hardware, including infrastructure and end-user devices.
• Proven experience in supporting IT infrastructure for corporate events, including video conferencing (VC) systems and telephony equipment.
• Strong understanding of IT infrastructure, including networking, telephony, and AV systems.
• Familiarity with datacentre operations, including cabling, racking, and hardware troubleshooting.
• Experience managing IT onboarding and offboarding processes, including device distribution and collection.
• Excellent problem-solving and troubleshooting skills, with the ability to resolve technical issues efficiently.
• Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Experience working in a fast-paced, dynamic environment with shifting priorities.

TECHNICAL CAPABILITIES & SKILLS

On Site IT Support

Provides hands-on support for resolving on-site issues, including hardware troubleshooting and replacements.

Hardware Installation and Decommissioning

Installs, configures, and decommissions infrastructure and end-user technology hardware.

Office IT Support

Supports and maintains office IT infrastructure, including network devices, telephony systems, and end-user equipment.

Corporate Event IT Support

Ensures seamless IT and AV functionality for corporate events, including video conferencing and telephony systems.

Local Site Technology Support

Provides support for local site-specific technologies, such as digital signage and lab equipment.

IT Onboarding and Offboarding

Manages the distribution, setup, and collection of end-user devices during onboarding and offboarding processes.

Collaboration with Remote Teams

Works closely with remote IT teams to execute tasks and resolve issues requiring on-site presence.

Governance and Compliance

Ensures adherence to IT governance and compliance policies during all on-site activities and supports site-related audit information gathering activities.

Documentation and Knowledge Sharing

Maintains detailed records of activities, including hardware installations, decommissions, and issue resolutions.

Customer Service

Provides excellent technical support and customer service to end-users and stakeholders.

LEADERSHIP CAPABILITIES

Drive Strategic Impact

Translates organizational strategy into team strategy using data-driven insights to make effective decisions and take calculated risks, while building strong customer/consumer relationships.

Act with Agility

Introduces change initiatives to address changing business needs by working effectively through uncertainty and with unstructured teams and environments.

Empower Others

Develops a future pipeline of talent by proactively assessing capabilities and creating development goals that leverage effective coaching, delegation, and autonomy.

Lead Inclusively

Creates a psychologically safe environment that removes divides, drives collaboration, and fosters a culture of respect and curiosity.

Innovate with Courage

Encourages team to build new capabilities, explore new ideas and emerging technologies, and engage in a constructive approach to lessons learned.

Communicate with Purpose & Vision

Delivers inspirational communications that mark progress toward archiving organizational vision, cultivate a sense of shared purpose, and build buy-in with key stakeholders.

If you think you have what it takes, but don't necessarily meet every single point on the job description, please apply!

Where and How You Will Work

The opportunity will be based in Citywest, Dublin with hybrid working arrangements available, which allows you greater choice in how you work and live, giving you a better work-life balance.

What We Would Like to Offer You

The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts, health plan & competitive salary.

About Glanbia

Glanbia is a better nutrition company with three divisions: Performance Nutrition, Health & Nutrition and Dairy Nutrition. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 5,800 people, work with global food and beverage companies, and sell our award-winning and market-leading brands and ingredients in more than 100 countries worldwide.

At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates. We will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.