Job Description

Responsibility

1. System Configuration & Customization

· Configure NetSuite modules (CRM, ERP, Finance, Inventory, HR, etc.) based on business requirements.

· Create and manage custom fields, records, workflows, forms, dashboards, and saved searches.

· Develop and maintain roles and permissions to enforce least-privilege access.

2. User Management & Support

· Onboard/offboard users, assign licenses, roles, and access.

· Provide end-user training, documentation, and ongoing support.

· Act as the first line of support for NetSuite issues before escalating to developers or external consultants.

3. System Maintenance & Upgrades

· Monitor system performance and logs.

· Test and validate NetSuite’s upgrades before they go live.

· Maintain integrations with other systems (Salesforce, MuleSoft, Magneto, etc.).

4. Security & Compliance

· Manage MFA and access controls.

· Audit roles, permissions, and activity logs.

5. Reporting & Analytics

· Build custom reports, KPIs, and dashboards for finance, business unites, and leadership teams.

· Translate business questions into actionable saved searches or SuiteAnalytics reports.

6. Business Process Improvement

· Assist Customer Service with the order fulfillment process

· Maintain the EDI process with channels

· Assist Data and Business Intelligence team on the data integration with Salesforce and in-house applications

· Document processes, gather requirements, and make recommendations.

· Support automation projects to reduce manual data entry and errors.

Qualification

· 3–5 years of direct NetSuite admin or ERP admin experience.

· Experience to serve NetSuite organization with over 150 users.

· Work in the US (eastern time) shift

· NetSuite expertise:

o SuiteBuilder (custom fields, records, forms)

o SuiteFlow (workflows/automation)

o SuiteAnalytics (reports, dashboards, KPIs)

o Role/permission management

· SuiteScript knowledge (to read/troubleshoot scripts, though deeper coding is usually a developer’s job).

· Familiarity with integrations (MuleSoft, Salesforce, Magento).

· General IT knowledge: databases, Excel/Power Query, APIs.

· NetSuite Certification is a plus