Job Description

Sr National Account Support Specialist (SME* – Fortress

PrimeSource Building Products, Inc., one of the nation's largest wholesale distributors of building supply products, is seeking a Sr National Accounts Support Specialist professional to work in our Irving, Texas corporate office.

This position will be responsible for the following with additional duties assigned as necessary:

• Monitors Special Order process from National & Major Accounts and ensures shipping expectations are met
• Monitors National accounts daily orders to ensure partner routing and compliance guidelines are followed
• Investigates, challenges and resolves pending compliance fines prior to remittance deductions
• Maintain and improve content of existing items on all National Account customer platforms
• Uploads daily inventory levels to partner platforms
• Manage internal SAP order blocks
• Ensure new store orders are shipped complete and timely to store openings
• Assists in resolving Major & National Accounts customer issues, questions and inquiries
• Assists in generating weekly POS reports
• Investigates and resolves customer problems with deliveries.
• Works on .com initiatives, onboarding and maintaining data that populates our customer’s sites.
• Copies data, compiles records and reports.
• Provides administrative support to The National Account team as needed or requested.
• Handles inbound calls to assist customer information requests.
• Builds and maintains customer relationships.
• Prepares reports of business transactions.
• Operates all office machines such as computer, calculators and copier.

Qualified candidates must be self-motivated, have the ability to multi-task and be willing to work as part of a team. Requires professional and confident telephone skills as well as proficient computer skills ideal candidate would have some knowledge of the building material industry.

We are looking for a 2 to 4 year college degree; or equivalent combination of education and at least one year of sales or customer service experience. Experience in managing national account compliance a plus. To perform this job successfully, an individual should have knowledge of Advanced Excel skills (required). Photoshop and SAP knowledge a plus.

Qualifications

Qualified candidates must be self-motivated, have the ability to multi-task and be willing to work as part of a team. Requires professional and confident telephone skills as well as proficient computer skills ideal candidate would have some knowledge of the building material industry.

We are looking for a 2 to 4 year college degree; or equivalent combination of education and at least one year of sales or customer service experience. Experience in managing national account compliance a plus. To perform this job successfully, an individual should have knowledge of Advanced Excel skills (required). Photoshop and SAP knowledge a plus.