PrimeSource Building Products

Sr National Account Support Specialist (SME - Fortress)

PrimeSource Building Products  •  Irving, TX (Onsite)  •  16 days ago
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Job Description


Sr National Account Support Specialist (SME* – Fortress

PrimeSource Building Products, Inc., one of the nation's largest wholesale distributors of building supply products, is seeking a Sr National Accounts Support Specialist professional to work in our Irving, Texas corporate office.

This position will be responsible for the following with additional duties assigned as necessary:

  • Monitors Special Order process from National & Major Accounts and ensures shipping expectations are met
  • Monitors National accounts daily orders to ensure partner routing and compliance guidelines are followed
  • Investigates, challenges and resolves pending compliance fines prior to remittance deductions
  • Maintain and improve content of existing items on all National Account customer platforms
  • Uploads daily inventory levels to partner platforms
  • Manage internal SAP order blocks
  • Ensure new store orders are shipped complete and timely to store openings
  • Assists in resolving Major & National Accounts customer issues, questions and inquiries
  • Assists in generating weekly POS reports
  • Investigates and resolves customer problems with deliveries.
  • Works on .com initiatives, onboarding and maintaining data that populates our customer’s sites.
  • Copies data, compiles records and reports.
  • Provides administrative support to The National Account team as needed or requested.
  • Handles inbound calls to assist customer information requests.
  • Builds and maintains customer relationships.
  • Prepares reports of business transactions.
  • Operates all office machines such as computer, calculators and copier.

Qualified candidates must be self-motivated, have the ability to multi-task and be willing to work as part of a team. Requires professional and confident telephone skills as well as proficient computer skills ideal candidate would have some knowledge of the building material industry.

We are looking for a 2 to 4 year college degree; or equivalent combination of education and at least one year of sales or customer service experience. Experience in managing national account compliance a plus. To perform this job successfully, an individual should have knowledge of Advanced Excel skills (required). Photoshop and SAP knowledge a plus.

Qualifications

Qualified candidates must be self-motivated, have the ability to multi-task and be willing to work as part of a team. Requires professional and confident telephone skills as well as proficient computer skills ideal candidate would have some knowledge of the building material industry.

We are looking for a 2 to 4 year college degree; or equivalent combination of education and at least one year of sales or customer service experience. Experience in managing national account compliance a plus. To perform this job successfully, an individual should have knowledge of Advanced Excel skills (required). Photoshop and SAP knowledge a plus.

PrimeSource Building Products

About PrimeSource Building Products

PrimeSource is a specialty branded building products company with a portfolio including fastening solutions and building materials, serving residential and commercial new construction and remodeling markets.

Home to the Grip-Rite®, Pro-Twist®, RailFX® and Nationwide Industries®, as well as other premier building products brands, PrimeSource leverages world-wide supply-chain capabilities and fulfillment centers nationwide to source and distribute products for construction, including: collated fasteners, tools and accessories, hand-drive screws and nails plus insulation, roofing and gypsum materials, perimeter security accessories and railing, among many others.

For more information, please visit www.primesourcebp.com or call (800) 676-7777.

Industry
Wholesale & Distribution
Company Size
1,001-5,000 employees
Headquarters
Irving, Texas
Year Founded
Unknown
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