Job Description

Career Area:

Product Support

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Serves as aSeniorapplication specialist inMiningTechnology industry. Leverages mining technology application knowledge to improve mining operations, process, change management, increase customer loyalty, and improve sales force effectiveness. This position supports new implementations forMineStarFleet..Also supplies recommendations back through the Product Development group to influence future product development. This position will influence market requirements, trends, and key areas for product improvement. The technology specialist is assigned to a region and will report on the status of accounts and will be supported closely by more experienced Application Specialists.Provide continuous, on‑the‑job coaching to ensure correct system usage andoptimaloperational performance. Deliverfocusedtechnical coaching to build autonomy, confidence, and operational maturity.Strong supervisory skills with a focus on accountability and performance.Effectivesupervisiondriving consistency, safety, and results.

Whatyou willdo:

• Actsinbehalf of site manager as neededfacing customersand oremployees.

• Provide team supervision and leadership in the Site Manager’s absence.

• Serve as acting supervisor for the team during Site Manager absences

• Drive customer recognition ofvalueof product feature design, improved processes, and change management.

• Support customers byproviding productapplicationexpertise

• Support customers on recommendations to improve operations usingMineStartechnology

• Consults with site on basic features and processes are in place to support mining technology

• Benchmarks site performance using several metrics to ensure continuous improvement

• RecommendsMineStarBest Practices and processes

• Support customers through the change management process

• Supports basic training of customer personnel in the areas of expertise

What you will have:

Customer Focus:Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leveragethat information in creating customized customer solutions.

Service Excellence:Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Effective Communications Understanding of effective communication concepts,toolsand techniques; ability to effectivelytransmit, receive, and accurately interpret ideas, information, and needs through the application ofappropriate communicationbehaviors.

Problem Solving:Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management:Knowledge of relationship management techniques; ability to establishand maintain healthy working relationships with clients, vendors, and peers.

Basic Requirements:

• Bachelor’s degree: Mining Engineering (desired) or similar

• Mastersdegree related tominingoperations/technology (desired)

• Experience in the Mining Industry or Machine Technology Experience.

• Position requirespreviousmine site experience, or significantly related dealer and customer support activities within the Continuous Improvement, service, operations, or commercial areas.

• Previoussupervisionexperience

• English Advanced

Top Candidates Will Also Have:

• Knowledge in data analytics and experience in database reporting (ex. SQL, SAP BO, Power BI)

• Working background inMine Operation Dispatcher, Mining Planning, or FMS

• Knowledge ofmining technology productsand product applications, includingFMS

• English Advanced

• +4years' experiencein mining technologyenvironments

Additional Information:

• This position is basedata mine site and follows a rotating roster schedule.

#LI

Posting Dates:

abril 6, 2026 - abril 16, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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