Job Description

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

About the Role:
UKG is seeking a highly experienced and strategic Senior Manager of Software Engineering to lead a critical Continuous Delivery Pro HCM engineering team. This leader will be responsible for driving the delivery of scalable, reliable, and secure software solutions, while partnering closely with cross-functional teams to ensure seamless deployment and operational excellence across environments.

The ideal candidate combines strong technical depth with leadership experience, enabling them to guide architectural direction, improve system reliability, and influence outcomes beyond their immediate team. This role requires ownership of key delivery outcomes, strong cross-organizational collaboration, and the ability to operate effectively in complex, high-impact environments.

Duties and Responsibilities:
- Lead and manage a high-performing software engineering team, providing clear direction, mentorship, and fostering a culture of accountability, ownership, and continuous improvement.
- Own end-to-end delivery for the team’s scope, ensuring high-quality, reliable, and predictable execution across development and deployment processes.
- Drive strong cross-organizational alignment with SRE, Cloud Platform, and partner engineering teams to resolve dependencies, improve workflows, and ensure successful releases.
- Influence system design and technical direction, ensuring solutions meet standards for scalability, resiliency, and security.
- Establish and evolve CI/CD practices, improving pipeline reliability, release efficiency, and automation across environments.
- Ensure operational excellence, including production readiness, system health, incident response, and root cause remediation.
- Participate in and lead on-call escalation as required, serving as a senior escalation point for critical production issues and ensuring timely resolution and follow-through.
- Lead complex and high-visibility initiatives, managing risk, coordinating across teams, and delivering on commitments.
- Drive continuous improvement in engineering practices, including automation, observability, and deployment reliability.
- Partner with product and platform stakeholders to align priorities, balance trade-offs, and deliver business outcomes.
- Serve as an escalation point for critical technical and operational issues, driving resolution and preventing recurrence.
- Develop and grow engineers, strengthening technical capabilities, ownership mindset, and overall team effectiveness.
- Evaluate and adopt tools and technologies that improve engineering efficiency and system reliability.

Basic Qualifications:
- Proven experience as a Software Engineering Manager, or as a Sr. Staff Engineer with a track record of leading cross-team technical initiatives and owning large-scale, production-critical systems.
- Strong experience with cloud platforms (AWS, Azure, or GCP) and operating distributed systems at scale.
- Deep understanding of CI/CD pipelines and release processes, including tools like GitHub Actions, Jenkins, or GitLab CI/CD.
- Expertise in infrastructure as code and configuration management (Terraform, Ansible).
- Demonstrated ability to drive outcomes across team boundaries and influence without direct authority.
- Strong experience with production operations, incident management, and system reliability improvements.
- Solid technical foundation in containerization (Docker), orchestration (Kubernetes), networking, and security practices.
- Proven ability to mentor engineers and lead technically, including candidates transitioning from senior IC roles.
- Strong problem-solving, communication, and stakeholder management skills.
- Bachelor’s or master’s degree in computer science, engineering, or a related field.

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster

UKG participates in E-Verify. View the E-Verify posters here

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

The pay range for this position is $145,600 to $209,300. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits