Senior Product Manager, Aetna One Advocate (A1A)

The vision behind Aetna One Advocate is to serve people as the trusted guide that creates a more connected health care journey.

Today, healthcare still feels fragmented. People have to figure things out on their own, repeat their story, and manage work that the system should carry for them. A1A exists to change that by connecting data, people, and processes into a guided experience that follows through.

This role is an opportunity to own a critical slice of that journey.

As a Senior Product Manager, you will lead the strategy, solutioning, and execution of a value stream within the DDAT A1A product team, shaping the end-to-end experience and ensuring the work delivered drives meaningful outcomes for members, advocates, clients, and Aetna.

From defining and prioritizing the problems that matter most to ensuring solutions deliver real impact, you will operate across teams, systems, and stakeholders to move work forward while helping strengthen a product mindset across how we build and deliver.

Primary Responsibilities

Drive Product Strategy & Outcomes

• Define the strategy, outcomes, and roadmap for your value stream aligned to the A1A vision

• Translate complex business and customer problems into clear, value-driven priorities

• Partner with engineering, design, business, and data to deliver meaningful product solutions

• Ensure work is tied to measurable value (customer outcomes, business impact, operational efficiency)

• Continuously evaluate where to invest, pivot, or stop based on data, discovery, and results

• Partner with business stakeholders to understand operational workflows, business strategy, and key use cases, and use that context to inform product decisions

• Ensure alignment between your value stream and broader A1A strategy, connecting work to end-to-end outcomes and enterprise value

Delivering Through Influence

• Work across multiple teams and backlogs to ensure the right work happens, even when you don’t own all the pieces

• Identify dependencies, surface tradeoffs, and drive decisions to keep progress moving

• Drive cross-functional decision-making and alignment on strategy, priorities, and execution across business, operational, and technical partners and stakeholders

• Engage leadership and stakeholders to gather feedback and evolve strategy and roadmap over time

Drive Discovery and Product Thinking

• Lead ongoing product discovery to understand member, advocate, client, and business needs

• Evaluate current product state using customer feedback, product analysis, data, and stakeholder input

• Incorporate market, industry, and competitive insights to inform product direction

• Synthesize qualitative and quantitative insights across research and data to shape product direction, validate decisions, and refine prioritization

• Develop and communicate discovery readouts that synthesize qualitative and quantitative insights, including research, product data, and market context, to inform stakeholders, cross-functional teams, and leadership

• Model and reinforce a product mindset across teams, helping drive change and evolve how product is practiced within A1A and across Aetna

What We’re Looking For

• Experience owning and evolving product strategy in complex environments

• Strong product judgment with the ability to prioritize based on value and make balanced, insightful decisions considering both product and business impact

• Ability to quickly understand product, operational, market, and business contexts

• Skilled at influencing, aligning, and driving decisions across teams, partners, and stakeholders

• Ability to work across teams and systems without direct ownership

• Comfortable operating in ambiguity and leading through change

• Experience with product discovery and outcome-driven development

• Clear, concise communicator who can tailor messaging based on audience

• Experience influencing ways of working and coaching others in product practices

• Comfortable leading team discussions, facilitating alignment, and driving decisions

• Strong negotiation, organizational, management, analytical, and people skills 

• Able to clearly communicate how product strategy connects to portfolio and business goals, and how it translates into execution

• Self-starter who proactively jumps in to support the team where needed

• Creates an inclusive and psychologically safe environment where individuals can bring their full selves to work

Required Qualifications

• 7+ years’ required experience in technology product management, with demonstrated success in leading large-scale enterprise products/capabilities

• 5+ years’ experience facilitating cross-functional teams

• 3+ years’ experience working in an agile environment and leading decentralized teams
• 1+ years of mentoring, coaching, and/or leading colleagues

• Strong communication and interpersonal skills

• Ability to make informed decisions in high-pressure environments
• Strong understanding of engineering and software development concepts and practices

• Technology acumen

• Passion and experience in improving internal and external customer experiences

• Ability to travel up to 1–2 times per year and support east coast business hours

Preferred Qualifications

• Experience with healthcare and/or health insurance

• Experience supporting or leading product transformation efforts

• Data-driven decision making, including quantitative and qualitative analysis skills 

• Strong understanding of engineering and software development concepts and practices

Education

• Bachelor’s degree or relevant work experience

• Will accept 2 years’ experience per 1 year college plus required years of product management experience