Job Description

Staples is business to business. You're what binds us together.

At Staples, we're transforming how healthcare organizations manage critical print and document solutions. As the Senior Manager, Print Operations, you will lead a specialized team responsible for evaluating, planning, and supporting complex healthcare print and document management opportunities. This high-impact leadership role combines operations, strategy, financial analysis, and cross-functional collaboration to help drive profitable growth while ensuring operational excellence, data integrity, and regulatory compliance. If you're a strategic thinker who thrives on solving complex business challenges and building scalable solutions, this is an opportunity to make a meaningful impact across the organization.

What you'll be doing:

• Lead, coach, and develop a team responsible for evaluating healthcare print operations and document management opportunities.
• Establish frameworks for assessing new business opportunities based on profitability, operational feasibility, implementation complexity, and compliance requirements.
• Partner with Sales, Finance, Sourcing, Project Management, Operations, Inventory Management, Product Development, and Compliance teams to develop scalable client solutions.
• Oversee opportunity assessments and translate customer requirements into operational workflows, implementation plans, and service models.
• Direct financial modeling, customer profitability analysis, pricing strategies, and cost evaluations that support business decisions and competitive proposals.
• Develop and monitor key performance indicators (KPIs) that measure implementation readiness, onboarding success, operational performance, and financial outcomes.
• Establish governance processes for client file intake, data validation, documentation standards, and operational controls.
• Support onboarding and implementation activities by identifying risks, dependencies, resource requirements, and success measures.

What you bring to the table:

• Strong strategic and operational leadership skills with the ability to align business opportunities to organizational goals.
• Proven ability to lead, coach, and develop high-performing teams in a fast-paced environment.
• Advanced analytical and problem-solving capabilities with a focus on operational and financial performance.
• Expertise in financial modeling, pricing analysis, profitability assessment, and business case development.
• Ability to evaluate complex operational requirements and design scalable business solutions.
• Excellent communication, presentation, facilitation, and stakeholder management skills.
• Strong cross-functional collaboration skills with the ability to influence and build consensus among diverse stakeholders.
• Experience leading process improvement and change management initiatives.

What's needed - Basic Qualifications:

• Bachelor's degree in Operations Management, Business, Finance, Analytics, Supply Chain, Information Management, or a related field; or equivalent combination of education and experience.
• 8+ years of progressive experience in print operations, document management, business operations, financial analysis, pricing, or a related field.
• Experience leading employees, project teams, or cross-functional initiatives.
• Demonstrated success evaluating complex business opportunities and developing operational and financial recommendations.
• Experience with financial modeling, pricing strategies, profitability analysis, cost analysis, and KPI development.

What's needed - Preferred Qualifications:

• Experience supporting healthcare clients or healthcare-related print, document, or data management solutions.
• Working knowledge of HIPAA, privacy regulations, information security practices, and healthcare data handling requirements.
• Experience supporting regulated or high-volume print operations, document composition, fulfillment services, or transactional communications.
• Experience supporting competitive bids, proposal development, customer onboarding, or large-scale implementation projects.
• Advanced proficiency with financial modeling tools, data visualization platforms, business intelligence tools, and advanced spreadsheet applications.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
• Incentive opportunity

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.