Job Description

GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

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• Support the Director of Newbuild Project Excellence in the execution and continuous improvement of the department's project governance, business processes, organizational standards, knowledge management systems, reporting capabilities, and performance management frameworks.
• The role serves as the operational leader of the Project Excellence function and is responsible for maintaining and advancing the methodologies, systems, governance structures, and analytics capabilities that support successful execution of the Newbuild portfolio. Working closely with project teams, technical stakeholders, shipyards, consultants, and operational departments, the position helps ensure consistency, transparency, organizational learning, and data-driven decision-making across all phases of vessel design and construction.
• While primarily focused on Newbuild projects, the position also supports revitalizations, dry docks, and ancillary capital projects through the development of scalable business processes, lessons learned programs, project controls, and data driven decision making capabilities. The role serves as a central resource for driving consistency, transparency, efficiency, and continuous improvement across the Newbuild organization.

DUTIES & RESPONSIBILITIES

• Lead the day-to-day execution of the Newbuild Project Management Office (PMO).
• Develop and maintain governance frameworks, project standards, workflows, stage-gate processes, and execution methodologies.
• Own the Newbuild Management System including procedures, standards, process maps, governance documentation, and organizational controls.
• Establish and maintain enterprise knowledge management practices, lessons learned repositories, best-practice libraries, and organizational knowledge-sharing systems.
• Develop and manage information governance standards, project records requirements, and project information lifecycle processes.
• Support implementation and continuous improvement of project governance frameworks and risk management systems across the Newbuild portfolio.
• Assist with governance reviews, risk reporting, mitigation tracking, and organizational capability development initiatives.
• Support standards development, process integration, digital transformation efforts, and continuous improvement programs.
• Support the continued development and utilization of the Design Intelligence Platform and related business intelligence solutions.
• Coordinate collection, validation, organization, and analysis of engineering, design, construction, and operational data.
• Develop dashboards, KPIs, executive reports, and analytical tools that identify trends, risks, opportunities, and performance improvements.
• Facilitate process improvement workshops, stakeholder interviews, root cause analyses, and lessons learned reviews.
• Partner with project managers, shipyard teams, consultants, and operational stakeholders to ensure adherence to governance standards.
• Support executive reviews and strategic decision-making through analytics, reporting, and recommendations.
• Coordinate communication and alignment across Newbuild, Vessel Operations, Marine Operations, Finance, Procurement, Hotel Operations, and external stakeholders.
• Performs other duties as required.

QUALIFICATIONS

DEGREE TYPE: Bachelor's Degree

FIELD(S) OF STUDY: Business Administration, Industrial Engineering, Project Management, Data Analytics, Business Analytics, Operations Management, Economics, Finance, or related field. Master's Degree preferred.

EXPERIENCE

• 5-7 years of professional experience in project management, PMO leadership, management consulting, business transformation, process improvement, operational excellence, business intelligence, data analytics, or related disciplines.
  

COMPETENCIES/SKILLS

• Strong leadership skills and ability to drive organizational change.
• Advanced analytical and problem-solving capabilities.
• Expertise in PMO methodologies, governance frameworks, and continuous improvement.
• Strong business process mapping and workflow optimization skills.
• Advanced proficiency in Power BI, Tableau, Excel, PowerPoint, SharePoint, Visio, and project management tools.
• Experience developing executive dashboards and KPI frameworks.
• Strong communication, facilitation, and presentation skills.
• Ability to influence stakeholders without direct authority.
• Excellent organization, documentation, and project coordination skills.
• Knowledge of AI, automation, and data science applications preferred.

CERTIFICATIONS/LICENSES

• PMP certification preferred.
• PMI PMO certification preferred.
• Data Analytics or Business Intelligence certifications preferred.

ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY:

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Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises

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EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.