Job Description

We are seeking a Sr. Medical Office Coordinator who will coordinate/provide administrative support for the day-to-day activities of a multi-faceted complex medical and surgical practice to ensure a smoothly functioning office and good patient relations. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with physicians, pharmacies and third-party carriers for patient related assistance. As appropriate, refer patients to other resources. Provide administration support for medical matters on behalf of physicians, as well as general academic/general administrative support. Provide administrative and academic support for physicians. Works with others in a team environment. Other duties may be assigned.

Specific Duties & Responsibilities

• Reviews and responds to administrative related In-Basket messages from patients. Escalates messages to physicians as needed.
• Provides quality service and support in a variety of areas which may include, but not limited to scheduling, registration and care coordination.
• Acts as primary point of contact for front desk scheduling, communication and coverage.
• Trains new staff and helps provide guidance for incoming fellows.
• Serves as an Epic super user for new systems.
• Schedules appointments with VIP patients, international patients and unique scheduling situations such as complex coordination of care across departments.
• Answer more complex questions from patients about billing and refers them to JHU Physician Billing Services and/or JHH Financial Services as needed.
• Assists in obtaining insurance preauthorization and single case agreements by submitting necessary clinical information as instructed by the physician.
• Coordinate/direct patients to appropriate personnel/departments should they need assistance scheduling lab tests and other procedures.
• Performs patient reminder courtesy calls upon physicians’ request.
• Follows up with “No Show” appointments to reschedule patients.
• Routinely checks voice mail and returns calls to patients within 24-48 business hours.
• Coordinates with patient and/or referring physician to obtain outside medical records. Ensure that all relevant outside medical records are received and scanned into Epic in advance of date of service and delivered to attending doctor/s.
• Reviews clinic schedules in advance of date of service and make adjustments as appropriate.
• Pends RX refills and routes to physician.
• Works to obtain required prior authorizations from insurers for treatments and medications.
• Assists with preparation of correspondence, reports, posters and related documents for physicians.
• Processes reimbursements as necessary.
• Prepares to support clinic activities from home in case of JHU closure (install virtual desktop and keep electronic reference lists as needed). Obtains cell or home phone numbers for physicians, staff and clinic manager.

Minimum Qualifications

• High School Diploma or graduation equivalent
• Three years of progressively responsible medical office experience.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Classified Title: Sr. Medical Office Coordinator
Role/Level/Range: ATO 40/E/02/OE
Starting Salary Range: $18.20 - $33.90 HRLY ($29.86.hour targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday-Friday 8:30 am - 5:00 pm
FLSA Status: Non-Exempt
Location: School of Medicine Campus
Department name: SOM Oph Glaucoma
Personnel area: School of Medicine