Job Description

As Sr. Marketing Ops Manager on the CMHK Marketing Strategy & Ops team, you will design the management systems, planning governance, and data-driven frameworks that power AWS's CMHK marketing engine across China and Hong Kong.

Build the operational backbone for CMHK marketing organization: from market/competitive intelligence to planning SOPs to execution monitoring
Translate market insights into planning inputs, establish tiered review governance, and diagnose business problems with data before they escalate
Work at the intersection of strategy and execution — you won't just build dashboards, you'll drive the decisions they inform
Leverage systems thinking to optimize cross-team collaboration

Key job responsibilities
- Own the end-to-end marketing operations strategy for CMHK marketing organization: from insight gathering, to planning governance design, to execution monitoring and continuous improvement

- Translate market insights into actionable inputs that guide marketing planning priorities and resource allocation decisions

- Design and implement a tiered marketing planning review SOP — define review criteria, approval gates by planning level to ensure quality and consistency

- Architect the organization's management infrastructure: operational cadence (XXR), tracking systems, centralized dashboards, and governance models for planning & execution

- Drive cross-team workflow optimization across marketing sub-teams — map workflows, identify friction points, and implement standardized collaboration frameworks

- Leverage data analytics to diagnose business performance issues, identify root causes, lead cross-functional teams to develop solutions, and monitor execution against defined success metrics

- Establish early warning mechanisms and continuous improvement loops — run retrospectives, conduct periodic organizational health checks, and feed learnings back into planning and management systems

- Support regular strategic planning with data-driven insights

Basic Qualifications

- 5+ years of professional non-internship marketing experience
- Experience in analyzing data to drive decisions
- Speak, write, and read fluently in English, and have the ability to take direction in English
- 2+ years of experience building operational processes, governance frameworks, or management systems in a matrixed organization
- Experience designing and implementing SOPs or review frameworks for planning/execution processes
- Bachelor's degree in Business, Marketing, Operations, or related field

Preferred Qualifications

- Experience at a technology company or top-tier management consulting firm
- MBA or Master's degree in Business, Strategy, or related field
- Experience with B2B marketing functions (demand generation, ABM, partner marketing, digital marketing)
- Experience building dashboards and BI reporting (QuickSight, Tableau, or similar)
- Experience in market research or competitive intelligence
- Familiarity with Amazon/AWS planning mechanisms and operational reviews

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.