Be part of an amazing story.
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
The Senior Manager, User Experience Design provides strategic leadership that guides and influences how teams create new experiences, leverage shared capabilities, and explore innovative solutions to scale omnichannel experiences across Macy's and Bloomingdale's digital platforms. They lead and collaborate with designers, content strategists, and UX researchers to unify and evolve digital products, while partnering closely with product and engineering teams to deliver high-quality experiences across web and native platforms. They shape the future of the customer journey by envisioning, delivering, and continuously enhancing shopping experiences that create seamless, cross-brand interactions at every touchpoint.
User Experience Strategy & Vision: Ability to define and influence long-term experience strategies, customer experience roadmaps, and success metrics that align user needs with business objectives across omnichannel platforms.
UX Design Leadership: Deep expertise in user-centered design principles, interaction design, information architecture, and digital product design, with the ability to guide teams through complex design challenges and deliver innovative customer experiences.
Systems Thinking & Design Systems: Ability to approach challenges holistically, identify opportunities across interconnected experiences, and champion the adoption, governance, and evolution of scalable design systems.
Customer Research & Insight Generation: Ability to partner with research teams to uncover customer needs, synthesize qualitative and quantitative insights, and translate findings into actionable design and business recommendations.
Cross-Functional Leadership & Influence: Ability to build strong partnerships with Product, Engineering, Research, and Business stakeholders to align priorities, influence decision-making, and drive customer-centric outcomes.
Strategic Problem Solving: Ability to navigate ambiguity, simplify complex systems, identify root causes, and develop innovative solutions that balance customer needs, technical considerations, and business objectives.
Communication & Storytelling: Exceptional written, verbal, and presentation skills with the ability to communicate vision, build alignment, persuade stakeholders, and advocate for design-driven solutions across all levels of the organization.
People Leadership & Talent Development: Proven ability to recruit, coach, mentor, and develop high-performing teams while creating clear growth paths, fostering engagement, and enabling individuals to do their best work.
Digital Product & Omnichannel Design Expertise: Strong knowledge of responsive web, native mobile, and digital commerce experiences, with the ability to create seamless customer journeys across channels and touchpoints.
Change Agility & Innovation: Ability to anticipate trends, evaluate emerging technologies, challenge existing approaches, and foster a culture of innovation, experimentation, and continuous improvement.
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Access the full menu of benefits offerings here.
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Macy's is America’s store for life. The largest retail brand of Macy's, Inc. (NYSE:M) delivers quality fashion at affordable prices to customers at approximately 640 locations in 43 states, the District of Columbia, Puerto Rico, and Guam, as well as to customers in more than 100 international destinations through leading e-commerce site macys.com. Macy's inspires fashion exploration and discovery through the most desired family of exclusive brands for her, for him, for the home, and via our dynamic mobile and social platforms. We know the power of celebration, demonstrated through decades of memorable experiences created during Macy's 4th of July Fireworks® and Macy's Thanksgiving Day Parade®, as well as spectacular fashion shows, culinary events, flower shows, and celebrity appearances. Macy's flagship stores – including New York City’s Herald Square – are internationally renowned and preeminent destinations for tourists. With the collective support of our customers and employees, Macy's builds community and helps make a difference in every market we serve, supporting local and national charities by giving nearly $50 million each year, plus 146,000 hours of volunteer service. For more than 160 years, Macy’s has, and continues to, make life shine brighter for our customers, colleagues, and communities.
