Job Description

About the Role

We’re looking for a Senior Manager of UX/UI Design to lead a high‑performing design team and shape the future of user experience across our retail ecosystem. This role blends creative leadership, strategic thinking, and deep collaboration with teams across product, engineering, merchandising, operations, marketing, and analytics.

You will champion user‑centered design, elevate design quality, and drive a unified experience strategy that spans consumer-facing digital experiences, store systems, enterprise tools, and associate workflows using Agile methodologies.

The primary mission for this role will be to optimize user experiences with a customer-first mindset. Ensuring cohesive progress forward across multiple platforms while leading the UX design team on multiple projects.

This position is 4 days in office, 1 day remote per week, based at our corporate headquarters in Raleigh, North Carolina (North Hills)

What You’ll Do

Lead & Grow the Design Team

• Build, mentor, and coach a team of UX/UI designers with clear expectations, feedback, and career development.
• Foster a culture of creativity, accountability, experimentation, and continuous improvement.
• Establish and maintain design standards, workflows, rituals, and scalable design operations.

Champion User-Centered Design

• Embed user research across discovery, design, and validation.
• Translate insights from omnichannel retail experiences—store, curbside, e‑commerce, mobile, POS—into actionable design opportunities.
• Communicate usability findings and experience insights to influence product decisions.

Shape Retail Experience Strategy

• Define and evangelize a UX vision that enables common experiences across web, mobile app, POS, B2B platforms, and internal tools.
• Partner with product, engineering, marketing, and CX to align on vision, priorities, and seamless execution.
• Support discovery efforts such as journey mapping, service design, experience audits, and opportunity assessments.

Drive Cross-Functional Collaboration

• Collaborate closely with product and technology leaders on roadmaps, resourcing, and sequencing.
• Partner with analytics teams to interpret behavioral data and generate design insights.
• Engage store operations and field teams to understand associate workflows and pain points.

Ensure Design Quality & Governance

• Review and critique work to ensure usability, accessibility, cohesion, and brand alignment.
• Implement and evolve scalable design systems for both customer-facing and enterprise-facing products.
• Manage and interpret ADA compliance audits in partnership with product teams.

Measure & Communicate Impact

• Define and track UX and research metrics tied to user and business outcomes.
• Communicate design impact through insights, prototypes, narratives, storytelling, and measurable results.
• Apply A/B and multivariate testing to validate design hypotheses and guide iteration.

What You Bring

Required

• 8+ years of UX/UI design experience, including 2+ years in a leadership or people‑management role.
• Experience leading UX across complex multi‑platform ecosystems (web, app, POS, B2B, internal tools).
• Strong understanding of user research methods, accessibility standards, information architecture, and interaction design.
• Experience with rapid concept sketching, wireframing, prototyping, and MVP deliverables while having the longer view of how to achieve the desired outcome.
• Experience with e‑commerce, retail operations, or workflow‑heavy B2B or enterprise products.
• Ability to lead A/B testing programs and translate behavioral results into design improvements.
• Excellent communication, leadership, and cross‑functional influence skills.
• Proficiency with modern design and prototyping tools (Figma preferred, Sketch, Adobe, or similar), as well as Jira and Confluence.

Preferred

• Experience scaling design operations and design systems.
• Experience shaping UX strategy in large, matrixed organizations.
• Background in service design, journey mapping, or experience audits.

Why Join Us?

You’ll play a pivotal role in transforming how customers and team members experience our brand across digital and physical channels. If you're passionate about design leadership, retail innovation, and creating meaningful, user‑centered experiences at scale, we’d love to meet you.

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