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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the team and the role
The Transportation Operations & Carrier Execution team leads all aspects of transportation flows throughout eBay’s European network. They coordinate the movement of shipments into and out of network facilities and across Pick-Up/Drop-Off (PUDO) locations. Their work ensures operations are reliable, efficient, and scalable across various markets.
The Senior Manager, Transport & Carrier Ops (EU) will lead operational execution and performance management across the transportation network. This role focuses on driving operational excellence through ownership of critical metrics, issue resolution, collaboration across functions, and ongoing improvement efforts. The position works closely with teams across Operations, Product, Customer Experience, Finance, warehouse facilities, carrier partners, and external network partners to support consistent service performance and scalable growth.
The position directs transportation operations across multiple European markets, balancing service performance, operational efficiency, and network scalability.
What you will accomplish
Coordinate day-to-day transportation operations across inbound and outbound network flows, ensuring reliable execution across facilities and PUDO locations.
Monitor transportation capacity, shipment flows, and carrier execution performance to support efficient and scalable network operations.
Work alongside carrier and network partners to improve operational performance, tackle service issues, and guarantee steady fulfillment of agreed service levels.
Identify operational bottlenecks, lead issue resolution efforts, and implement preventive measures to reduce recurring disruptions.
Define, track, and report on transportation benchmarks including timely performance, efficiency, scan compliance, and exception management.
Analyze operational data to identify trends, risks, and opportunities for continuous improvement across markets and network nodes.
Partner with cross-functional teams to improve operational processes, service quality, and execution scalability.
Communicate performance insights, operational risks, and improvement initiatives to collaborators and leadership teams.
What you will bring
Experience in transportation, logistics, or supply chain operations within a complex operational environment.
Strong analytical and problem-solving skills with the ability to translate operational data into actionable insights.
Experience managing operational performance through tracking, reporting, and structured management of critical metrics.
Ability to collaborate effectively across cross-functional teams and multi-country collaborator groups.
Proficiency in English and at least one additional European language.
Collaborative and self-motivated approach, with strong ownership and accountability.
Experience in e-commerce, marketplace logistics, warehouse operations, or last-mile/PUDO networks is advantageous.
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Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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At eBay, we create pathways to connect millions of sellers and buyers in more than 190 markets around the world. Our technology empowers our customers, providing everyone the opportunity to grow and thrive — no matter who they are or where they are in the world. And the ripple effect of our work creates waves of change for our customers, our company, our communities and our planet.
