Job Description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

The Enterprise AI Platform organization partners with business and technology teams to shape the Enterprise AI strategy, bring emerging technologies to the forefront, and build scalable, reusable AI platforms. This team plays a pivotal role in enabling American Express to operate as an AI-powered enterprise by equipping teams with the skills, platforms, and seamless deployment capabilities needed to accelerate responsible AI innovation, enhance decision-making, and drive customer impact with speed and scale.

The AI Enablement team partners with stakeholders to support AI capability development from inception to implementation — guiding product and tech teams through discovery, feature grooming, testing, and launch — to ensure alignment with enterprise AI platform strategy, governance, and the safe, compliant adoption of AI capabilities across the organization.

This position reports to the Director of Program Management of AI Program Enablement. The successful candidate will act as strategic partner to the foundational delivery teams to enable AI capabilities for American Express at scale and serve as a trusted strategic thought partner to senior business, product, and technology leaders, actively shaping solution design, implementation strategy, and execution approaches to deliver sustainable business and technology outcomes.

This role will work on the team responsible for ensuring end to end delivery and coordination across multiple technology teams such as Forward Deployment Engineering (FDE), AI Product and Strategy, AI Foundational Services, Information Security and Cloud Engineering teams ensuring timely delivery and providing regular updates to leadership.

• Drive end-to-end FDE delivery execution across the product development lifecycle, partnering with product owners, architects, and engineering teams to align technical strategy, architecture, dependencies, and delivery commitments.
• Partner with stakeholders to translate complex business needs into actionable technology strategies, ensuring solutions are scalable, technically sound, operationally viable, and aligned with enterprise objectives.
• Lead and orchestrate multiple complex, cross-functional technology programs, ensuring alignment with enterprise priorities, business objectives, delivery milestones, and measurable outcomes.
• Bring deep technical and business acumen to constructively challenge assumptions, evaluate solution alternatives, identify gaps, and influence critical decisions across architecture, engineering, product, and delivery.
• Proactively manage program risks, dependencies, resources, and execution challenges while ensuring adherence to organizational governance, regulatory requirements, and technology standards.
• Champion the design, integration, and adoption of AI-enabled workflows, agentic program management capabilities, and intelligent automation to modernize program execution and enhance operational efficiency.
• Establish scalable practices for AI-assisted reporting, resource planning, risk management, delivery analytics, and stakeholder communications to improve transparency, predictive insights, and decision-making.
• Identify and implement opportunities to evolve program management operating models, leveraging emerging AI capabilities, automation, and data-driven insights to improve delivery predictability, team productivity, and organizational agility.
• Drive adoption of modern program management methodologies, engineering best practices, and continuous improvement initiatives, including Agile delivery principles and Test-Driven Development (TDD), where applicable.
• Leverage delivery metrics, program analytics, and industry trends to identify execution bottlenecks, optimize resource utilization, and implement scalable improvements across technology programs.
• Provide mentorship and thought leadership to program management colleagues, fostering collaboration, innovation, accountability, and continuous learning across teams.
• Being a motivated, high-performing change agent.
• 6+ years of technical program management experience
• Deep understanding of software and infrastructure design principles with a demonstrated track record of increasing responsibility
• Demonstrated leadership and management experience in working with cross-functional, geographically dispersed teams on complex projects.
• Experience managing program reporting
• Excellent oral and written interpersonal skills; Ability to effectively communicate across third parties and technical and business teams
• Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams
• Ability to enable business capabilities through innovation
• Demonstrated willingness to learn new technologies.
• Experience using Air table or Jira agile delivery management platform is a plus
• Experience overseeing Agile, Scrum, or other rapid application development teams to deliver technology solutions on that meet customer expectations for timeliness and quality
• Bachelor's degree in computer science, computer engineering, or other technical discipline, or equivalent work experience, is preferred
• Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.