Job Description

The Senior Manager serves as a close partner to the Chief Global Policy Officer (CGPO) and the department's Senior Leadership Teams (SLTs), and acts as Managing Director of CARE Action Now, Inc., CARE's 501(c)(4) affiliated organization. The Senior Manager also serves as USPPA's Strategy Champion, connecting the department to organization-wide planning processes and quarterly progress reviews (QPRs), and represents USPPA on cross-organizational initiatives. The Senior Manager oversees the Senior Program Officer for Grant Management and Monitoring, Evaluation, Accountability and Learning (MEAL).

The Senior Manager facilitates strategic planning, goal-setting, and initiative tracking to align USPPA's contributions with CARE USA's 4-year strategy. This includes supporting long-term policy advocacy and programmatic goal-setting, managing annual goal cycles for teams and individuals, tracking progress through quarterly sessions and online tools, assessing the effectiveness of key activities, and creating accessible tools and documents that enable strategic pivots and keep work plans aligned with capacities and goals.

The Senior Manager ensures the department's Monitoring, Evaluation, Accountability and Learning (MEAL) functions are operating effectively, with staff capturing and reporting information for organizational purposes. This includes engaging teams in surfacing insights and internalizing lessons from MEAL activities, and facilitating timely participation in organization-wide MEAL practices such as annual PIIRS reporting and analysis.

As the USPPA operations lead, the Senior Manager maintains a 360-degree view of relevant systems and software, working with the digital department to drive efficiencies, streamline workflows, and oversee change management and project compliance. The Senior Manager also supports department-wide knowledge management, team building, and information sharing across USPPA.

RESPONSIBILITIES:

Strategy and Planning

• Work closely with CGPO to facilitate processes for setting long-term policy advocacy goals as well as annual goals (team and individual), tracking progress towards goals through quarterly review sessions, assessing the effectiveness and success of key activities, and managing tools and strategies that facilitate strategic pivots and ensure work plans are aligned with team goals and capacities.
• Serves as the department’s Strategy Champion linking the department to the organization’s strategic planning processes and quarterly progress reviews (QPRs). Ensures that the department’s teams provide input into shaping the strategy and understand their important roles in fulfilling the strategy.
• Oversees quarterly planning, reporting, and accountability processes for the department.
• Leads preparation for monthly department All Hands meetings and supports the CGPO in organizing ad hoc team building or other department events.
• Participates in department senior leadership teams (US Advocacy, Global Advocacy, etc.)
• Supports the department's representation in strategic, cross-department initiatives across CARE USA

CARE Action Now, Inc. Management

• The Senior Manager serves as the Managing Director of CARE Action Now, Inc. and works closely with the President of CARE Action (CGPO) to develop and drive an effective C4 strategy to impact USG Policy.
• Provides support for all meetings, manages all Board documents and annual compliance submissions, and communicates with the board individually and collectively.
• Oversees annual submissions of state fundraising registrations and compliance working with an external firm.
• Partners with the President on board cultivation and engagement.
• Actively supports C4 fundraising on all channels.

MEAL

• Responsible for training all department staff on CARE’s MEAL systems, tools, standards, and processes, particularly those related to advocacy and systems level change.
• Oversees the annual submission of MEAL data into PIIRs for all projects in the department.
• Ensures all advocacy staff are completing MEAL tools when needed.
• Oversees the process of conducting impact evaluations.
• Manages the Senior Program Officer for MEAL and Grant Management

Operations and Knowledge Management

• Responsible for maintaining, updating, and organizing department data in knowledge management systems including Teams, Share Point, CARE Shares and others.
• Responsible for tracking data and outcomes to facilitate grant reporting (with the support of the Senior Program Officer)
• Serves as main point of contact for the Digital team to evaluate and implement systems and processes across the department.
• Evaluates team and departmental workflows and suggests improvements to bolster overall productivity and staff well-being.
• Manages the Senior Program Officer for MEAL and Grant Management. Provides mentoring and professional development, supervision and performance management, day-to-day task management, and continuous conversations to provide timely feedback and coaching.