Job Description

About us

Düsseldorf | Hybrid (min. 3 office days/week)

We’re Metalshub, a B2B SaaS scale-up on a mission to digitalise one of the world’s most traditional industries: metals and mining.
Sounds bold? It is. And we need someone just as bold to join our CS team!

Why it matters
We’re building the digital backbone of an industry the world relies on. Metals and raw materials are essential to our modern world, from infrastructure and manufacturing to electric vehicles and renewable energy.
Yet procurement, sales and trading in this sector remains manual, opaque, and inefficient. We’re changing that. Our platform gives industrial buyers and suppliers the tools to work smarter with greater transparency, faster execution, and more resilient supply chains. By streamlining processes and making them fit for the future, we’re supporting an industry that underpins economic progress and a greener future.

Your mission

You’ll ensure every customer not only succeeds but thrives with Metalshub. From first onboarding to long-term partnerships, you’ll act as a trusted advisor — not just supporting customers but working alongside them on consulting-like projects that span efficiency gains, sustainability initiatives, cost optimization, go-to-market strategy, and change management. All the while, you’ll bring their real-world insights back into our product and strategy.

What your day-to-day looks like

• Onboarding & adoption: Create scalable onboarding journeys so customers feel confident from day one.
• Project ownership: Lead implementation projects across different management levels in customer organizations.
• Strategic partner: Build trust, identify opportunities, and support customers in achieving their business goals.
• Product influence: Be the voice of the customer — feed insights, challenges, and ideas into our roadmap.
• Scaling success: Develop best practices and playbooks to grow Customer Success alongside Metalshub.

Your skillset

What makes you the one

• Experience: 2+ years driving measurable results in either consulting, project management, SaaS, startups, or similar fast-paced environments.
• Customer-first mindset: You deeply understand customer needs and translate them into long-term success.
• Project management strength: You handle multiple accounts and initiatives simultaneously, staying structured under pressure.
• Communication excellence: You’re confident, proactive, and persuasive across cultures and seniority levels (including C-suite).
• Solution-oriented & curious: You dive into problems, connect the dots between customer needs and product capabilities, and explore industry insights.
• Commercial awareness: You identify opportunities for growth, renewal, and upsell, linking customer success to business impact.

Early signs you’re thriving

• You take initiative, solve issues quickly, and keep projects moving without waiting for instructions.
• You don’t hide behind emails — if a quick call is the fastest way forward, you pick up the phone.
• You build relationships proactively, uncover challenges early, and earn trust as a reliable partner.
• You quickly learn our industry, share insights confidently, and use the right communication style to get things done efficiently. Our 3-step interview process

1. Intro call with People & Culture (Vanessa) – Motivation, background and cultural fit.
2. Skills interview with CS peers (Rong or Benny) – STAR-based discussion of projects, stakeholder management, and customer impact.
3. Interview day with CS Head (Frederik) & Founders – Live scenario/case exercise, strategic discussion, and team introduction.

Our promise

• Drive real impact by helping scale a B2B SaaS company that’s transforming one of the world’s largest and most traditional industries with transparency, digitalization, and sustainability at its core
• Join a truly international team of 20+ nationalities and a gender split of over 40% female colleagues – collaborating with passion and fun toward ambitious goals
• Work with a supportive management team that genuinely values your input. From regular 1:1 feedback to company-wide weekly polls, your voice matters
• Grow your career with us through exciting projects, a dedicated learning budget, and an individual career path tailored to your skills and ambitions
• Balance work and life with flexible hours, remote working options, and a family-friendly environment that understands life isn’t all about work
• Celebrate your wins and make memories at our team nights, summer parties and more
• Enjoy additional benefits like free language courses, discounts from the “Corporate Benefits” program, and a company pension scheme (Betriebliche Altersvorsorge)