Job Description

The Product Training and Information (PTI) organization is responsible for creating and publishing documentation and training deliverables according to the global and regional standards for Dematic products, modules, subsystems, solutions, and software. PTI is an enabling function, aligning with Dematic strategy and priorities to enable effective project execution and customer support.
As the leader of the software technical writing team, you will lead the technical writers who design, write, and publish internal documentation and customer-facing deliverables for Dematic’s global software platforms. You will foster a positive, supportive team environment that promotes work–life balance and recognition, so team members feel valued, engaged, and motivated.
You will be responsible for team achievement of goals for writing high quality documentation deliverables that enable the Dematic Software Organization to effectively deploy Dematic’s Next Gen Software to customers globally, how to use Dematic software to design and test systems, and to arm our customers with ‘help’ that enables them to confidently use the software to run their inbound, outbound, and internal operations, understand data for reporting and decision-making.

We offer:

• Career Development

• Competitive Compensation and Benefits

• Pay Transparency

• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $ 123,200 - $154,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will Do in this Role:

• Build positive relationships with engineers, product managers, other authorities and collaborators, and leaders of those groups along with colleagues in PTI
• Conduct needs analysis sessions to determine the appropriate depth and breadth of content for the various internal and external audiences
• Write, edit, and organize technical content regarding installing, configuring, and customizing Dematic software products and required third party applications
• Take complex input and information from multiple sources, analyze to determine next steps, and effectively execute the plan, adjusting as needed
• Partner with instructional designers to create engaging and accurate learning content
• Learn the products and be self-sufficient in using software with simulators and test equipment
• Establish a strong feedback loop with experts in various roles and continuously improve deliverables
• Lead monthly team meetings and regular 1-on-1s to foster information sharing, recognition, and connection

What We are Looking For:

• Ability to guide and grow a team, coordinate performance, adjust to change, and foster a culture of responsibility, trust, and achieve results.
• Skilled in communication, stakeholder engagement, and cross-functional teamwork to align teams with business objectives.
• Exceptional writing skills to produce effective technical content for an engineering audience.
• Strong analytical and problem-solving skills with high attention to detail.
• Outstanding ability to work with cross-functional teams to build partnerships and get things done.
• Knowledge of cloud platforms, edge devices, IOT 4.0, and similar concepts.
• A good sense of humor and an ability to have fun!
• Confirmed experience with information architecture
• Familiarity with usability, user experience, and UX writing
• Minimum 6 years of experience documenting technical products.
• Experience creating API and code documentation and other developer deliverables.
• Proficiency with content authoring, publishing, and multimedia development using a variety of applications.
• Experience with DITA and structured authoring.
• Experience in material handling systems or similar industry would be an asset
• Bachelor’s degree in technical writing, English, communications, computer science, or similar field.
• Master’s degree desired, equivalent certifications and experience may be substituted

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