Job Description

Our Story

J.Crew gets you dressed every day, for every occasion.

Since 1983, we’ve been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and distinctive point of view—it’s no wonder we’ve been in your closet for four decades and counting.

Today, we continue to do the classics our way, inspiring not only how you shop but how you define your personal style. Our commitment runs deeper than just making great clothes—we’re proud of our role in getting you dressed with confidence, character, and celebrating a distinctly American sensibility that makes us who we are.

Our dedication to Diversity, Equity, Belonging & Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace.

J.Crew’s digital storefront is one of our most important growth engines and the place where millions of customers experience our brand every day. We’re looking for a Senior Manager, Site Merchandising to own the online business for a defined Women’s Apparel category portfolio, bringing together commercial ownership, digital merchandising, and storytelling to create a shopping experience customers love and that delivers profitable growth.

Role Summary

The Senior Manager, Site Merchandising is the commercial owner of a defined Women’s Apparel category portfolio on site and app, responsible for driving sales, margin, and conversion for those categories. Reporting to a Director, Site Merchandising: Women’s Apparel, this leader turns the Director’s commercial plan and enterprise priorities into a clear weekly operating plan for their categories, spanning assortment presentation, discovery, content, promotional planning, and the key seasonal moments on the calendar. Using customer insight and daily performance data, the Senior Manager surfaces the biggest opportunities, partners closely with Merchandising, Planning, Finance, Creative, and Product, Tech, and Data Science, and delivers measurable improvements in revenue, conversion, and customer engagement. This is a hands-on, in-the-tools role for someone who pairs strong commercial instincts with operating rigor. The Senior Manager is in the site daily, reads the business quickly, recommends clear trade-offs, executes against a demanding seasonal calendar, and sets a high bar for how the brand shows up on site.

Key Responsibilities

• Own Your Women’s Apparel Category Portfolio: Act as the commercial owner for your categories on site and app. Set weekly priorities, make trade-offs across categories, and drive the business against sales, margin, conversion, and engagement targets.
• Execute Seasonal and Campaign Moments: Deliver your categories’ role in the seasonal campaign calendar set by the Director. Build and publish the site pages, own the setup and QA, and work with Merchandising, Planning, Marketing, and Creative from brief through launch, then bring findings back to the post-mortem.
• Execute Digital Merchandising, Discovery & Storytelling: Bring the commercial plan to life for customers across navigation, category and collection pages, sort and search, product presentation, and campaign storytelling, in a way that feels distinctly J.Crew. Build customer-led merchandising logic and decision trees that improve product findability, and create moments of inspiration while making it effortless for customers to find what they love.
• Run In-Season Trade & Promotional Execution: Read the business daily and weekly, and make the site adjustments yourself: product exposure, sort order, presentation, and promotional messaging to chase demand and protect margin. Execute promotions and markdown events accurately and on time with Planning and Merchandising, and escalate risks and bigger inventory calls to the Director.
• Improve the Digital Shopping Experience: Identify friction and opportunity in the shopping journey for your categories and write clear requirements and test briefs for Product and Tech. Run tests and personalization use cases through to results, and recommend what to scale.
• Operate with Performance Rigor: Own the weekly read for your categories: what drove the week, what you are doing about it, and what to stop doing. Build the reporting and hindsights that feed the Director’s business reviews, and turn site data into decisions that convert the traffic we already have.
• Coach and Raise the Bar: Direct the day-to-day work of one to two site merchandising teammates at the manager, associate, or assistant level, reviewing their work and building their commercial instinct. Hold the team to standards for on-time go-live, site accuracy, and QA.
• Stay Close to the Customer and the Competition: Shop the competition in your categories, track how customers are behaving on site, and bring the Director specific, actionable recommendations on what to change.

Leadership & Collaboration

Serve as the day-to-day point of contact for your categories across J.Crew, keeping Merchandising, Planning, Finance, Creative, and Product, Tech, and Data Science aligned on what is happening on site and what is needed next. Work side by side with the Site Merchandising team so the site reads as one coherent experience, bring a clear point of view backed by data, and flag the decisions and trade-offs.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• 5+ years of experience in site merchandising, eCommerce, or a related commercial discipline, including experience leading or mentoring others.
• Track record supporting or owning an online business or category and delivering measurable sales, margin, and conversion growth.
• Strong commercial and analytical acumen, with demonstrated ability to read a business, identify opportunities, and make informed trade-offs.
• Experience executing campaign or seasonal moments end to end, with the project management discipline to deliver on a demanding calendar.
• Solid understanding of digital merchandising, site content, search and discovery, conversion optimization, and the platforms that enable modern commerce.
• Ability to translate a commercial plan into a clear weekly operating rhythm and deliver against it with cross-functional partners.
• Strong communication skills, with the ability to present a clear, data-backed recommendation to your leader and cross-functional partners.
• Experience with women’s apparel in a multi-brand or specialty retail environment is a plus.

We welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. We’re always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams.

Benefits + Perks

• Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more.
• Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell).
• Summer Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday during the Summer months.
• Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program.
• Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge.

Note: Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

Salary Range: $120,800.00 - $155,400.00

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.