Key Responsibilities

Operational Execution:

• Ensure that the division is operated in an efficient manner and that a high standard of customer service is provided in response to breakdown calls, commissioning, installation and regular maintenance.

• Develop annual CE Audit programs and delivery to annual schedule ensuring that all corrective actions are completed in a timely manner.

• Manage Service Sales pipeline to delivery and exceed budget results.

• Work collaboratively with Senior Service Director to prepare forecasts, manage the sales group’s P&L, including orders, sales and SG&A as per the finance process

• Actively promote Service programs to accelerate growth of Service business at the direction of the Service Director.

• Ensure purchasing procedures are followed and control local expenses to within budget and levels of responsibility.

• Plan routine maintenance and ensure customer feedback process is maintained.

• Ensure Company equipment is cared for and maintained in good working order including Vehicles and Capital Equipment.

• Ensure Spare stocks and materials are adequate to requirements and conduct regular stock takes.

• Report to the Director Service ANZ on a monthly basis as directed and highlight any local issues as and when they arise.

• Assist in training and participate in customer demonstration or promotional seminars.

• Prepare regular reports and analyses of business achievements, opportunities and performance against plan KPIs to ensure compliance with Vertiv’s reporting protocols.

• Review, develop and communicate sales policies and procedures that contribute to creating a high performing team.

• Develop an understanding of and manage to best practice level, the complete sales activities process to ensure effective salesperson productivity.

• To assist the Finance division in resolving accounts payable issues.

• Ensure timesheets are completed correctly, countersign with Supervisor and forward to pay office by the due date, with accompanying paperwork e.g.: Doctors Certificate if required

Continuous Improvement:

• Identify opportunities to expand the Global Services offering and make direct representation to prospects and customers to expand the service business.

Planning, Process and Reporting:

• Work collaboratively with the Service Director to develop short and long range business plans

• Initiate, lead and manage an extensive and diverse range of projects which increase operational sales performance

• Proactively work with cross functional key stakeholders to identify and address business improvement opportunities

  WHS, Environment & Quality:

  • Comply with all Work, Health & Safety, Environment and Quality obligations

  • Actively promote safety in the workplace

  Employees reporting to Incumbent

  • Service Supervisors

  • Administrator

  Main contacts within Company

  • Services Team

  • Project Managers

  • Business Development Managers

  • Technical Support Group

  • Finance

  Main contacts outside the Company

  • Customers

  • Contractors

  • Suppliers

  Education/Qualification:

  • Trade or Engineering qualifications desirable

  Specialist Knowledge:

  • Servicing critical technologies

  Practical Experience:

  • People management

  • Service management

  • Forecasting & financial acumen

  Personal Characteristics:

  • Communication skills

  • Collaboration

  • Leadership skills

  • Business acumen

  • Problem solving skills

  • Customer Service

  • Agility