Job Description

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The Consumer Banking Organization’s mission is to become essential to American Express Members’ lives by providing Everyday Banking products with unparalleled value, service, and convenience. Our Member deposits represent the largest source of funding for American Express, and a key strategic priority is to continue to grow our portfolio of cost efficient, resilient deposits.

The Senior Manager, Rewards Checking Product Management will be an essential part of the core team responsible for ongoing management and evolution of our Amex Checking products and offerings.

This role is responsible for delivering seamless, integrated digital experiences for our customers while advancing growth and long-term sustainability for the business. It is focused on driving product and feature performance to optimize the Checking account opening and onboarding journeys by leveraging industry expertise, competitive insights, and customer experience data. The ideal candidate will demonstrate a proven ability to manage complex stakeholder environments, lead cross-functional initiatives, and deliver measurable results in a fast-paced, dynamic setting. Success in this role also requires strong risk management discipline, with the ability to effectively operate within a robust control framework while balancing innovation, compliance, and operational excellence.

Key Responsibilities

• Lead the Account Opening and Onboarding workstream, serving as the primary point of contact for prioritization and development of business requirements supporting feature and capability launches
• Drive initiatives independently from ideation through execution, building cross-functional alignment, proactively identifying risks, and engaging leadership to remove roadblocks
• Develop deep expertise in digital customer journeys and operational processes that support our customers, championing best-in-class experiences and continuously identifying opportunities to improve performance and efficiency
• Translate business needs into clear, actionable requirements and partner closely with Product Development, Fraud, Risk, Legal, Compliance, Servicing, and other stakeholders to design and deliver high-impact product features
• Collaborate with Risk and Fraud partner teams to monitor product and features performance, balancing the customer experience with risk management for both customers and the enterprise
• Partner with Analytics to track performance metrics, generate actionable customer insights, and inform optimization strategies and roadmap prioritization
• Communicate strategic priorities clearly, aligning and mobilizing cross-functional teams to deliver against business objectives and support new product capabilities

Minimum Qualifications

• Demonstrated experience in product management, product marketing or similar role
• Exceptional interpersonal, communication, and influencing skills with the ability to synthesize data and strategy into clear executive-level messaging that drives business outcomes
• Strategic problem solver with strong analytical capabilities, as well as the ability to proactively identify areas of opportunity and drive results
• Experience defining product features, customer journeys and business requirements
• Proven ability to manage multiple initiatives and prioritize effectively in deadline-driven environments
• Action-orientation, resourceful, and collaborative, with results driven mindset
• Intellectually curious, customer-focused, and comfortable challenging the status quo to drive innovation
• Positive “roll-up your sleeves” attitude, adaptable and effective in fast-paced, ambiguous, and evolving environments
• Comfortable working in more sophisticated technical and regulatory environments

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.