Job Description

Current Employees:

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The Sr. Manager, Programs to The Startup Lab x Future Founders Grant provides strategic and operational leadership for the day-to-day management, optimization, and continuous improvement of assigned program(s). This role combines program management, operations leadership, and business intelligence, with responsibility for implementing systems, improving workflows, managing resources, and enhancing service delivery for faculty, staff, and key stakeholders. The Sr. Manager serves as a liaison to The Miami Herbert School of Business (MHBS) and The Lanch Pad, allowing for a seamless collaboration on behalf of the grant. Additionally, they will act as a point of contact for cross-functional initiatives that increase efficiency, transparency, and measurable outcomes. This position will report to MHBS leadership, specifically the Department of Management Chair and the Director of Entrepreneurship.

CORE JOB FUNCTIONS

• Direct day-to-day operational management of assigned programs to ensure efficiency, compliance, and high service standards
• Lead process improvement initiatives to streamline workflows, reduce costs, and enhance program effectiveness
• Develop and maintain dashboards, reports, and KPIs to measure program performance and support data-driven decisions
• Analyze operational and financial data to identify trends, risks, and opportunities for optimization
• Implement and manage task management and workflow systems to improve coordination and accountability
• Assists with program budgets, tracks expenditures, and identifies cost-saving opportunities
• Coordinate logistics and execution of program events, initiatives, and multi-site activities
• Collaborate with vendors, partners, and internal stakeholders to ensure seamless delivery of services
• Ensure compliance with University policies, regulatory requirements, and internal controls
• Lead special projects and cross-departmental initiatives aligned with strategic goals

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

Bachelor’s Degree in relevant field

Certification and Licensing:

Not Applicable

Experience:

Minimum 7 years of experience in program operations, business operations, or project/program management, including:

• Implementing process improvements
• Managing budgets and resources
• Using data analytics or reporting tools to support decision-making

Knowledge, Skills and Attitudes:

• Strong knowledge of operational management and continuous improvement principles
• Experience developing KPIs, dashboards, and performance reports
• Advanced Excel and data analysis skills; experience with business intelligence or visualization tools preferred
• Experience implementing workflow or task management systems (e.g., Monday.com, Asana, or similar)
• Ability to translate data into actionable operational improvements
• Strong stakeholder, vendor, and cross-functional collaboration skills
• Ability to manage multiple initiatives simultaneously in fast-paced environments
• Excellent communication, leadership, and team development skills

DEPARTMENT ADDENDUM

Department Specific Functions

• Lead operational planning and execution for department programs and initiatives
• Design and implement systems to track performance metrics
• Build reporting structures that provide leadership with real-time operational visibility
• Coordinate complex logistics for events, projects, and cross-campus activities
• Manage vendor relationships, contracts, and service agreements

Department Specific Qualifications

• Experience in higher education, consulting, or multi-site service environments
• Experience creating dashboards or analytics tools
• Experience leading cross-departmental transformation or modernization efforts

The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida.

With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally.

We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff