Job Description

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to approximately 70% of the S&P 500. We are the number one issuer of small business cards, the industry leader in corporate T&E and represent approximately 40% of the company’s total revenues. Our vision is to be essential to our customers’ businesses every day. We do that by offering a diverse suite of payment and cashflow tools our customers need to run and grow their businesses, from a wide range of traditional card products, to working capital and supply chain financing, to new digital solutions that make it easy for our customers to manage their financial and payment needs.

The Senior Manager will report directly to the GCST Chief of Staff Director and will lead and evolve daily processes and help drive execution across key deliverables of the GCST Executive Office, led by the GCST Senior Vice President (SVP) and Unit CIO. This role is ideal for a driven, outcomes-oriented leader who thrives in a fast-paced technology organization and can operate with both strategic perspective and operational rigor.

To be successful in this role, it is imperative that the candidate is innately communicative, responsive, transparent, organized, proactive, and accountable. The ideal incumbent will successfully navigate competing priorities, apply thought leadership, operate as a trusted advisor, and consistently embody American Express’s Blue Box Values in their execution.

Establish and maintain visibility into key processes by tracking, documenting, and identifying opportunities for continuous improvement
across the office, leadership, and business unit. Support the maintenance of a consolidated GCST hiring plan tracker that integrates headcount caps, approved hiring requests, location strategy, role prioritization, and key milestones to enable leadership visibility and
decision-making.

Validate affordability and alignment (e.g., HC caps, funding, workforce strategy, location mix) prior to posting approvals; ensure outputs feed
Technology Business Enablement (TBE) Portfolio and Workforce Strategy processes and routines.

Develop impactful presentations, content, agendas, and internal processes for key meetings and events (e.g. VPs site visits, round tables, Town Halls, leadership meetings, employee engagement events, team build activities, networking sessions, etc.)

Draft communications to be sent by members of the GCST Executive Office

Host regular meetings within GCST, track minutes and action items, and follow up with owners on respective action items.

Develop relationships across GCST to understand the pulse of the team, assess colleague engagement and development, and propose recommendations to address and optimize key themes and priorities

The ideal candidate will be a highly motivated self-starter who is able to lead projects with limited guidance. The individual must be composed, organized, culturally aware and a strong communicator who can effectively multitask and prioritize as needs evolve. Additional Qualifications Include:

• A demonstrated self-starter with excellent project management and process improvement skills who can lead projects with autonomy
• Analytical mindset and intellectually curious
• Ability to influence a community of senior leaders and colleagues, including peer groups, to reach common goals
• Superior detail orientation with ability to think and own “end-to-end”.
• Ability to efficiently prioritize, solve problems independently, escalate appropriately, manage tight deadlines, and handle changing priorities in a dynamic and fast-paced environment.
• Excellent written and oral communication skills with exceptional ability to translate ideas into clear, concise presentations and tailor complex messages to various audiences (from colleagues to executives) with simplicity and impact
• Ability to build strong relationships across the organization at all levels and work effectively in a collaborative, multi-cultural, team environment.
• Strong sense of integrity, discretion, and ability to maintain confidentiality.
• Ability to work under pressure with tight deadlines while maintaining strategic perspective of the bigger picture
• Solid financial acumen
• Ability to balance attention to detail and accuracy while managing continuous inbound requests
• Versatile multitasker and creative problem-solver
• Eager to lead, as well as follow, and receive feedback with an outlook toward team success and growth
• Ability to build strong relationships and trust through proactive collaboration, transparency, and delivering on commitments
• Expert with PowerPoint and Excel
• Minimum of 4 years of relevant work experience
• Undergraduate degree required

Preferred Skills & Experience

• Experience in workforce planning, financial management, or capacity planning within a technology organization
• Experience building and maintaining operating rhythms for senior leadership teams (e.g., QBRs, MBRs, org-wide communications cadence
• Experience developing dashboards or automation in Excel/Power BI to drive transparency and decision-making
• Prior Chief of Staff, business operations, strategy, or technology program management experience a plus.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.