Job Description

Want to be a part of a team revolutionizing and leading an entire industry with no real competition? The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Backed by top-tier investors like Bessemer, Camber Creek, and Tiger Global, Cents is one of the fastest-growing vertical SaaS companies in the USA, and we're just getting started. Already profitable and growing incredibly quickly each year, we have entered the absolute best stage of being a startup. Cents is a New York-based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Cents is modernizing garment care businesses by providing an all-in-one, business-in-a-box platform to help operators start, manage, and grow their businesses. Our team is full of passionate technology experts obsessed with supporting and empowering SMBs. We feel the unique responsibility and opportunity we have to elevate an industry. We're adding great talent to help achieve this mission, and that's where you come in!

Cents is a New York-based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Our all-in-one, business-in-a-box platform helps operators start, manage, and expand their businesses through a market-leading suite of SaaS and hardware products. By building a modern system to power the garment care industry, our goal is to outsource laundry day to local businesses across the U.S. Our team is full of passionate technology experts obsessed with supporting and empowering SMBs. We feel the unique responsibility and opportunity we have to elevate an industry. We're adding great talent to help achieve this mission, and that's where you come in!

About The Role:

We are seeking a hands-on Procurement & Production Senior Manager to take full ownership of how Cents sources parts, manages vendors, plans inventory, and runs our assembly operation. This is a critical, high-visibility role that sits at the intersection of supply chain and production -- ensuring that the right materials are in the right place at the right time, and that our assembly team has everything they need to execute.

This role owns the complete flow from purchase order to finished goods. You will manage procurement across approximately 400 unique parts and 12 vendors, directly hire and supervise an assembly team, and own the systems that give us real-time visibility into inventory, spend, and production output. You will also be a key coordination point between our internal operations and our external manufacturing partners.

This is a Shrewsbury, MA-based, on-site role. We are looking for someone who is equally comfortable negotiating with a vendor and working alongside the assembly team at any given time.

What You'll Do:

• Own end-to-end procurement for ~400 unique parts across ~12 vendors, including purchase orders, lead times, pricing, and contracts
• Build and manage vendor relationships, establish performance metrics, and lead supply-risk initiatives including qualifying secondary suppliers to reduce single-source exposure
• Negotiate vendor pricing, payment terms, and contracts to drive savings and strengthen margins
• Drive improvements to vendor payment processes, including workflows, payment terms, and reconciliation
• Coordinate with contract manufacturers and external production partners to ensure supply continuity
• Set and maintain reorder points, safety stock levels, and lead-time assumptions to keep builds on schedule
• Ensure materials are kitted and ready before production starts
• Partner with engineering and sales on demand signals, product changes, and prioritization
• Directly hire and manage an assembly team, including daily work assignment, prioritization, and accountability to output and quality standards
• Ensure assembly processes, work instructions, and quality standards are clearly defined and consistently followed
• Train and cross-train assemblers; step in hands-on to support production when schedules require it
• Track and report on throughput, defects, and rework -- and drive the process improvements that reduce them
• Own our warehouse management system, procurement and inventory management tooling, and operational analytics dashboards
• Maintain accuracy across purchasing, receiving, inventory, and WIP data
• Standardize and document operational processes as the business scales

Qualifications:

• Minimum of 5 years of experience in procurement, supply chain, or manufacturing operations
• Prior experience directly supervising a production or assembly team
• Demonstrated ability to manage vendor relationships, negotiate pricing and terms, and drive cost-reduction initiatives
• Proficiency with warehouse management systems, procurement or inventory management tooling, and operational dashboards
• Strong organizational skills and the ability to manage competing priorities without losing detail
• Clear, direct communicator with good cross-functional instincts
• Must be based in or willing to relocate to Shrewsbury, MA -- this is a fully on-site role

Bonus Skills

• Background in small manufacturing, hardware, or electromechanical environments
• Experience owning inventory planning, including safety stock, reorder points, and demand forecasting
• Experience supporting hardware assembly for IoT, connected devices, or similar electromechanical products
• Familiarity with ERP or MRP systems
• Track record of building procurement or supply chain processes from the ground up in a high-growth environment
• Experience running vendor QBRs or formal supplier performance programs

We offer great compensation packages, and comprehensive health benefits, & believe in a strong cohesive team atmosphere. Work from-home office stipend, virtual team events, and access to learning opportunities from our team and network of advisors, and investors are just the starting point.
- Competitive salary- Equity- Unlimited PTO and paid holidays- Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability- 401(k)- Work-from-home and commuter stipends- Laundry reimbursements to support our customers' businesses- Comprehensive training, learning, and development programming- Access to hundreds of discounts and rewards from renowned vendors including deals on health & wellness, travel, dining, auto insurance, and so much more!