Job Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

The Sr Manager Post-Market Complaint Operations provides robust leadership, strategic oversight, and direction for a global team responsible for vigilance reporting across the globe including US, Canada, and EAME regions. It holds the responsibility of ensuring the health of the Post Market Quality Assurance Complaints quality system in collaboration with peers. This role ensures rigorous compliance with current and evolving regulatory requirements while promoting proactive, high-quality management practices throughout the organization. The incumbent will foster strong partnerships and drive alignment among key stakeholders—including Pharmacovigilance, Regulatory Affairs, Device Quality Assurance, and Product Quality—supporting project goals, audits, and surveillance activities. The role represents the company, along with stakeholders, in regulatory communications, internal and external inspections, and is accountable for maintaining up-to-date knowledge of global regulations.

Responsibilities:

• Lead and inspire the Complaint Reporting team to deliver excellence in all reporting activities, leveraging a strategic and future-oriented mindset.

• Ensure thorough identification, evaluation, and escalation of potentially reportable events, informing relevant functions and senior leadership promptly.

• Collaborate closely with Complaint Operations to proactively monitor complaint trends and ensure seamless transition and coordination between teams.

• Develop and review formal documentation in compliance with GMP standards for regulatory filings and reporting (e.g., Form 3500A, Med Dev).

• Serve as primary liaison with Regulatory Affairs, Pharmacovigilance, Product and Device Quality Assurance, overseeing and facilitating report submissions and continuous communication.

• Manage and/or participate in cross-functional project teams focusing on process improvements, new product launches, and issue resolution, providing expert oversight and guidance.

• Direct specific areas of the reporting process, ensuring efficient operations and high standards for personnel involved in each stage.

• Support leadership by contributing to strategic planning and continuous improvement initiatives, staying abreast of evolving country-specific regulations and external trends.

• Represent the organization confidently during internal and external regulatory audits, inspections, and agency interactions, ensuring ongoing compliance.

Qualifications

• Bachelor’s degree required; preferably in nursing, pharmacy, medical technology, engineering, or related scientific field (MLT, LPN, RN).
• Minimum 5 years of professional experience in a cGMP-regulated industry or clinical setting (preferred).
• At least 4 years of direct people leadership experience, ideally within global or cross-functional teams.
• Extensive knowledge of global regulatory requirements for pharmaceuticals, medical devices, and combination products.
• Familiarity with FDA Quality Systems and Medical Device Reporting regulations (21 CFR 803, 820, 211) highly preferred.
• Proven ability to prioritize and manage multiple projects within a regulatory framework, demonstrating strong organizational and time-management skills.
• Exceptional written and verbal communication skills, capable of engaging and influencing stakeholders at all levels.
• Proficient in leveraging computer systems for word processing and complaint management.
• Demonstrated ability to lead cross-functional teams, collaborate across departments, and build productive partnerships with internal and external stakeholders.

Additional Information

At AbbVie, we are committed to cultivating a workplace culture that promotes inclusion, diversity, and personal growth. We recognize that our collective success is based on the individual well-being of our employees, which is why we have designed a benefits package that considers every aspect of their lives.

• Enhanced Health and Wellness Coverage: Our administrative staff enjoys comprehensive medical and dental insurance, ensuring peace of mind for you and your loved ones.
• Extended Vacation: We believe in the balance between work and personal life for our administrative team. That’s why we offer additional vacation days, beyond legal requirements.
• Flexible Hybrid Work Model: For eligible positions within our administrative staff, we have adopted a hybrid work scheme allowing the convenience of working from home two days a week.
• Life Insurance: Secure your family’s future with our life insurance policy.
• Employee Assistance Program (EAP): Access professional support with our comprehensive EAP, offering psychological, legal, and financial counseling.
• On-Site Health Services: Benefit from the convenience of having a company doctor and physical therapy services, demonstrating our commitment to your health and well-being.
• Community and Social Engagement: Make a difference with a paid volunteer day, allowing you to contribute to the community during company working hours.
• Special Leave Benefits: Celebrate your life achievements with extra leave days for marriage and enjoy your birthday with a day off.
• Employee Stock Purchase Plan: Participate in our company's success by purchasing shares at a special price exclusive to employees.
• Transportation and Meals subsidized.
• Solidary Association: Join a community focused on mutual help and enjoy the benefits that come with being a member.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html