Job Description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

The Senior Manager, PayPal Credit UK – Acquisition Strategy & Delivery is responsible for owning the acquisition strategy and performance for PayPal Credit in the UK, while also supporting the wider team on the end-to-end delivery of major cross-functional “big rock” initiatives across the product. The role combines strategic thinking, commercial delivery and cross-functional execution to drive sustainable growth, strong customer outcomes and portfolio performance.

Essential Responsibilities:

• Drive revenue growth and global market expansion by identifying and cultivating strategic partnerships, channels, and opportunities
• Lead the negotiation with external partners and engage cross-functional support colleagues to ensure the successful delivery of solutions for large complex partnerships.
• Shape long-term commercial strategy by assessing market dynamics, competitive positioning, and partnership performance to prioritize high-impact growth opportunities.
• Establish scalable partnership frameworks and operating models that streamline execution, enhance collaboration across teams, and ensure consistent delivery of partner value.
• Align product and business levers (such as pricing and FX) to maximize revenue and market expansion opportunities.
• Partner cross-functionally with Product, Design, and Research teams to translate business priorities into scalable solutions — ensuring the technical design and implementation align with growth, commercial, and customer experience objectives
• Represent the end customer on an ongoing basis and use this knowledge to drive effective prioritization and decision-making.
• Collaborate and influence product outcomes in a matrix organization with multiple stakeholders such as Engineering, Operations, Risk, Legal, Sales, Business Development, Marketing, Finance, and Banking Partners.

Minimum Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications

Acquisition strategy and performance

• Own the acquisition strategy for PayPal Credit UK across relevant customer, merchant and PayPal channels.
• Identify growth opportunities by segment, vertical, customer journey and partner, using data and insight to prioritise the highest-impact opportunities.
• Monitor and optimise acquisition performance across the funnel, including traffic, conversion, approvals, first use and early-life engagement.
• Work closely with Risk, Analytics and Finance to ensure acquisition strategies deliver the right balance of volume, quality, profitability and customer outcomes.
• Shape test-and-learn plans across targeting, positioning, messaging, offer structure and customer journey design.

Delivery of portfolio initiatives

• Support the end-to-end delivery of key portfolio initiatives across PayPal Credit UK, helping to translate strategic priorities into clear plans, milestones and outcomes.
• Partner with Product, Risk, Analytics, Finance, Operations, Compliance and Technology to coordinate cross-functional delivery and ensure initiatives are implemented effectively.
• Contribute to the scoping, business casing, prioritisation and execution of initiatives across the customer lifecycle, including acquisition, engagement, servicing and portfolio performance.
• Help manage delivery risks, dependencies and stakeholder alignment across major programmes of work, ensuring issues are surfaced early and momentum is maintained.
• Support post-launch review and performance tracking to ensure initiatives deliver the expected customer, commercial and operational outcomes.

Performance insight and communication

• Build clear performance narratives for senior stakeholders, explaining what is driving results, where risks are emerging and what actions are needed.
• Use data to diagnose underperformance, identify root causes and translate findings into practical actions.
• Prepare updates, recommendations and materials for leadership forums, business reviews and strategic planning discussions.

Experience and capabilities

• Strong experience in consumer credit, payments, fintech or financial services, ideally in acquisition, growth, portfolio or product delivery roles.
• Proven track record of owning commercial or customer-growth strategies and translating them into measurable outcomes.
• Experience leading cross-functional initiatives in a complex matrix environment.
• Strong analytical capability, with confidence interpreting performance data and turning insight into action.
• Good understanding of UK consumer credit, customer journeys and regulatory expectations.
• Excellent stakeholder management skills, with the ability to influence across functions and levels.
• Strong delivery focus, with the ability to manage multiple priorities and drive execution through others.

Leadership profile

• Strategic but hands-on.
• Commercially minded and customer focused.
• Organised, structured and outcome driven.
• Comfortable operating across both detail and leadership-level narrative.
• Collaborative, resilient and able to work effectively through ambiguity.

Qualifications

• Bachelor’s degree or equivalent practical experience in Business, Finance, Economics, Marketing, Analytics or a related field is preferred.
• Significant relevant experience in consumer credit, payments, fintech or financial services may be considered in lieu of formal academic qualifications.
• Strong understanding of UK consumer credit, digital commerce and customer acquisition strategies is highly desirable.
• Experience working in a matrixed organisation and leading cross-functional initiatives is preferred.
• Advanced proficiency in Excel and PowerPoint is expected; experience with analytics, reporting and business performance tools is advantageous.

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

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We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.