Job Description

• ​ Business Operations & Team Leadership

  Own the day-to-day operations of The Clear Cut business and serve as the primary leader within the office.

  • Manage and support TCC teams

  • Workflow oversight

  • Provide insight and solutions surrounding problems, including escalated client situations

  • Facilitate open communication across teams to ensure TCC goals are being achieved in alignment with Blue Nile/Signet objectives

  • In-office leadership and accountability

  Diamond Sourcing Strategy & Inventory Management

  Lead sourcing initiatives and diamond inventory strategy to ensure TCC maintains its competitive advantage in natural diamonds.

  • Build out new sourcing guidelines and strategy in alignment with Blue Nile inventory needs

  • Foster supplier relationships

  • Provide pricing guidance and market intelligence

  • Plan inventory according to market trends and client needs

  Sales Leadership & Client Experience Oversight

  Own the quality, consistency, and effectiveness of the TCC client journey by guiding and developing the team responsible for client-facing sales.

  • Guide Gemologists on consultation and curation strategy

  • Review and improve sales processes

  • Develop best practices for client communication

  • Support high-value or escalated client situations when necessary

  • Monitor sales performance and conversion metrics

  Blue Nile Integration & Training Development

  Lead the transfer of TCC’s diamond sales knowledge, processes, and client experience framework into Blue Nile brand.

  • Develop diamond education curriculum alongside Blue Nile onboarding program

  • Train Blue Nile sales teams and drive adoption of TCC selling methodologies

  • Serve as a subject matter expert during integration

  Process Development & Operational Scale

  As the Blue Nile x TCC relationship evolves, develop and optimize workflows and performance frameworks that support operational efficiency, consistency, and scalability across the organization.

  • Optimize cross-functional workflows

  • Establish performance metrics and KPIs for diamond sales teams

  • Identify and resolve process inefficiencies

  • Align operational procedures across teams

  Goals & Impact

  Near-Term Goals

  • Maintain business as usual TCC operations during integration

  • Act as a consistent in-office leader to strengthen team morale, cohesion, and accountability

  • Document and standardize key TCC processes for clear and succinct future reference

  • Develop initial training and knowledge-transfer frameworks for Blue Nile

  Long-Term Goals

  • Scale TCC’s sales and sourcing model within Blue Nile

  • Establish a high-performing and scalable diamond sales team

  • Drive alignment between TCC and Blue Nile while preserving the strengths of the TCC brand

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