Job Description

About the Role

As a Sr. Manager of Learning Experience supporting Banana Republic Stores, you will design and deliver learning solutions that build capability and empower store teams and leaders to achieve business goals. Using an insights-driven approach, you will create experiences that strengthen performance and elevate how teams deliver seamless, customer-centered experiences.

Reporting to the Director, Enterprise Learning Experience within the Talent Management function, you will serve as a strategic partner to senior leaders and field teams, translating business priorities into impactful learning strategies. You will collaborate closely with HR and operations to address evolving needs, strengthen capability, and continuously improve how learning drives performance across the field.

What You'll Do

• Design and implement learning experiences that build capabilities for Banana Republic store leaders and teams, aligned to business priorities, brand goals, and talent strategy
• Partner with senior leaders, HR Business Partners (HRBPs), and Talent Partners (TPs) to assess capability needs and translate business priorities into impactful learning solutions
• Act as a strategic learning consultant, connecting business outcomes to capability development and driving a high-performance store workforce
• Collaborate with store operations and cross-functional partners to ensure seamless implementation and adoption of learning programs
• Facilitate instructor-led training (ILT), leader-led learning, and blended modalities to strengthen customer experience, operational excellence, leadership, and functional skills
• Support the development, delivery, and ongoing evolution of functional competencies and skills training
• Lead end-to-end execution of learning initiatives, including project planning, timelines, resources, and communication across multiple programs
• Operate as a scrum master across initiatives, ensuring alignment, transparency, and progress against priorities
• Lead Train-the-Trainer (T3) sessions and provide guidance to enable consistent, high-quality delivery across stores
• Measure learning impact through KPIs and insights, using data to continuously improve solutions and support enterprise transformation and change efforts
• Partner with external vendors to deliver learning solutions that address diverse learner needs across roles and career stages

Who You Are

• Expertise in designing, delivering, and evolving learning solutions that build capability and drive business outcomes in a retail or customer-centric environment
• Proven ability to translate business priorities into impactful learning strategies that support performance and talent development
• Strong facilitation and communication skills, with the ability to engage and influence store teams and leaders at all levels
• Demonstrated leadership of complex learning initiatives end-to-end, including project planning, execution, and stakeholder alignment
• Analytical and results-driven, using data, insights, and feedback to measure impact and continuously improve learning solutions
• Ability to partner effectively across HR, operations, and business leaders to align learning with talent and business strategies
• Proficiency with Learning Management Systems (LMS), instructional design tools, and modern learning technologies